What are the responsibilities and job description for the Customer Service Representative (Remote) position at Prime Easily Dental?
Prime Easily Dental is seeking a motivated and reliable Customer Service Representative to join our team remotely. As a Customer Service Representative, you will be the first point of contact for our clients and play a crucial role in providing exceptional customer service. You will work closely with our dental professionals to ensure that our clients receive the best possible care and experience with our company.
Responsibilities:
- Serve as the primary point of contact for our clients, providing excellent customer service through phone, email, and chat
- Build and maintain strong relationships with clients, ensuring their satisfaction and addressing any concerns or complaints
- Provide information about our products and services to potential clients and assist in booking appointments
- Collaborate with our dental professionals to gather and document client information, schedule appointments, and follow up with clients as needed
- Handle billing inquiries and process payments accurately and in a timely manner
- Efficiently and effectively resolve client inquiries and issues to ensure a positive customer experience
- Stay up-to-date with product and service knowledge to effectively assist clients and provide accurate information
- Comply with company policies and procedures, ensuring client confidentiality and data security
Qualifications:
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- Proven customer service experience, preferably in a dental or healthcare setting
- Excellent communication and interpersonal skills, with the ability to effectively communicate with clients of all backgrounds
- Experience using customer service software and computer systems
- Strong problem-solving and multitasking abilities
- Ability to work independently and remotely, with a strong sense of accountability and responsibility
- Knowledge of dental terminology and procedures is a plus
- Bilingual (English/Spanish) is a plus
Benefits:
- Competitive salary and bonuses
- Work from the comfort of your own home
- Opportunities for career advancement and growth
- Training and development programs
- Health, dental, and vision benefits
- Retirement savings plan
- Paid time off and holidays
If you are passionate about providing exceptional customer service and have a strong interest in the dental industry, we want to hear from you! Join our team at Prime Easily Dental and be a part of a company that is dedicated to improving the oral health and well-being of our clients. Apply now and take the first step towards a rewarding career in customer service.
Salary : $29
