Fiber Technician

As an I&R Fiber Technician with PRIME FiBER, you will play a crucial role in managing and executing residential fiber optic installations and trouble calls. The primary responsibilities will include installation, testing, and troubleshooting of fiber optic systems to ensure optimal connectivity for residential customers.

Duties:

• Install, splice, terminate, and test fiber optic cables to ensure optimal network performance
• Install FTTH products including but not limited to ONT's, Wireless Gateways, and Wireless Network Extenders
• Troubleshoot and identify signal degradation, fiber cuts, or equipment failures within customers’ homes and Outside plant
• Utilize telecommunication tools such as light meters, fusion splicers, OTDR and other tools to complete installations and repairs
• Provide field support for OSP network, maintenance, and troubleshooting
• Supports with customer escalations including Advanced installations, troubleshooting and damage claims.
• Provide on-site support for commissioning network equipment, troubleshooting/clearing alarms, and resolving transport connectivity issues
• Shared after hours and weekend on-call shifts required
• Other duties as assigned
  
  
  
  
  

Qualifications

• Valid Driver’s license
• Clean Driving history DMV record check required
• Background Check Required
• High School Diploma or Equivalent
• Minimum of 2 years’ experience in Telecommunications or FTTH cabling, splicing, and network installation
• Knowledge of fiber optic splicing, testing tools & equipment, and industry standards
• Exceptional work ethic. Must be able to work nights and weekends, variable schedule(s), extended hours, & on-call as necessary
• Ability to build and maintain effective working relationships across multiple diverse stakeholders (team, leadership, internal partners, vendors, local governments agencies, and customers, etc.)
• Ability to work independently under minimal supervision
• Strong organizational skills, excellent communicator, and customer focused.
• Must be able to sit or stand for extended periods of time and perform physical activities such as bending, kneeling, climbing and walking in construction areas
• Maintain strict confidentiality guidelines in accordance with company policy.
• Demonstrate dependability through good attendance, punctuality and adherence to timelines and schedules
  
  
  
  
  

Work Environment

• Primarily working outdoors in a variety of weather conditions or in customers’ homes and properties
• Must be able to climb ladders and work aloft up to 28 ft, working in confined spaces such as crawls spaces and attics
• Must be able to lift 75lbs
• Must be able to stand for extended periods of time
  
  
  
  
  

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Tuition Reimbursement
  
  
  
  
  

We are leaders. We embrace leadership qualities at every level. We are owners. No problem is too big, too small or outside of our scope. We act on behalf of the entire company, beyond just their own team. We never say, “that’s not my job”. We seek excellence. We have relentlessly high standards. We believe how you do something is how you do everything. We always choose optimism, especially when things are tough.

We are doers. We are doers not talkers. We act with urgency to test and iterate quickly . We have a bias for action. Speed matters in business. We take calculated risks and lean forward. We don’t shy away from taking action, even when it is uncomfortable or exhausting . We are scrappy. We look to accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.

We are learners. We constantly ask questions and rethink our assumptions. We get 1% better every day. Our goal isn’t perfection; it’s constant and never-ending improvement. We look for opportunities and invite regular feedback as we see it as a gift that we can grow from. We are customer-obsessed, not competitor focused. We focus on our customers and our performance. We stay connected to the people we serve and learn from them. We are one team. We need every voice to achieve our ambitious goals. We are one team, one fight. We’re in this together, and both success and failure are shared. We are intentional about creating a high-accountability, non-blame culture.

We communicate candidly and clearly. Clear communication starts with preparation. We respect our team members' time and ensure we come prepared for each meeting or discussion