IT Desktop Technician

About Prime Finance

Prime Finance, founded in 2008, is a well-established, diversified commercial real estate credit investment platform with more than $13 billion in assets under management. Prime Finance has two primary lending strategies that structure financing solutions ranging in size from $10 to $200 million with teams in San Francisco, Chicago, and New York that originate loans and provide capital across the commercial real estate spectrum. In addition to our lending programs, Prime Finance is an active investor in investment grade and below-investment grade CMBS both at original issuance and on the secondary market.

Job Summary

The Desktop Support Technician’s role is to support and maintain organizational computer systems, desktops, laptops, peripherals, and other network-connected devices. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or by chat) in a timely and accurate fashion and provide end-user assistance where required.

Responsibilities

• Support deployment and implementation of new computer projects and new hardware installations.
• Provide training to new employees on company devices, Microsoft tools and other core applications.
• Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, conference room equipment, software.
• Take direction from and work closely with Infrastructure and Cloud Operations Manager to install, maintain and repair office hardware and software related to security, network and conference rooms.
• Construct, install, and test customized configurations based on various platforms and operating systems.
• Receive and respond to incoming calls, chats, and tickets regarding end-user issues in a timely manner and log them as support cases as appropriate.
• Participate in meetings and collaborate with the rest of the Information Technology Support Team, Project Team and Infrastructure teams.
• If necessary, liaise with third-party support and other equipment vendors.
• Provide after-hours support coverage as needed.
  
  

Qualifications

• High School diploma or equivalent, and/or 3 years work experience in related field is required.
• 2 years of experience managing users and groups using Azure Active Directory is required.
• Proficiency with the following is required:
• Windows 11 - install, repair, troubleshoot and diagnose.
• PC hardware
• PC peripherals, including but not limited to headsets, keyboards, mice, printers.
• Microsoft endpoint management/Intune, including auto-pilot, application management, policy management.
• Microsoft 365 services and applications including Exchange Online, SharePoint Online/OneDrive, and Teams.
• Experience with the following is preferred:
• Microsoft Forms, Lists and Power Automate to automate business processes.
• Using Jira Service Management for ticketing.
• Confluence
• DropBox
• Experience assisting executives with technical issues strongly preferred.
• Hands-on hardware troubleshooting experience in person, remote, or over the phone is required.
• Able to read and understand technical manuals, procedural documentation, and OEM guides.
• Strong customer service orientation.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a finance oriented or CRE investment environment is highly valued.
• Strong written, oral, and interpersonal communication skills.
• Highly self-motivated with keen attention to detail.
• Team-oriented and skilled in working within a collaborative environment.
  

Physical Requirements

• Ability to lift/carry various loads up to 50 lbs.
  
  

Logistical Requirements (logistical requirements are subject to change based on business need but are anticipated to be):

• Ability to work four full business days a week in Prime’s New York office.
• Ability to travel to conferences and other Prime offices up to 25%.
• Ability to adjust hours occasionally to accommodate team members in different time zones or after-hours projects.
  
  

The expected salary for this role is $30.77/hr - $46.15/hr. Actual compensation will be determined by several components, including but not limited to: relevant experience, skills and qualifications, base salary of internal peers, and geographic location. In addition to base salary, this role may be eligible for a discretionary annual bonus and a variety of financial, wellbeing, and health / welfare benefits.

Equal Opportunity Employer

Prime Finance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.