Training & Development Manager

Description

Official Title: Training & Development Manager – Multifamily

FLSA: Salary Exempt

Reports to: Director of Multifamily

Job Summary: Responsible for development and implementation of the multifamily business operations, policies, and procedures, including the following duties:

Qualifications: Minimum two years’ experience in a training role, or experience as a multifamily rental property manager.

Duties and Responsibilities including the following. Other duties may be assigned. 

• Review and analyze existing processes for enhancement and identification of best practices.
• Collaborate with corporate leadership to create training and development material on e-learning university platform.
• Determine frequency and recurrence of training sessions.
• Manage employee training engagement and KPIs.
• Ensure training tools and curriculum are kept up to date to meet the needs of the business, including updates in software or tools.
• Identify and compile Key Performance Indicators for site performance.
• Research products and systems available in the market place which would enhance operations, enhance resident experiences, or increase opportunities to generate revenue.
• Some administrative duties as necessary.
• Provides reporting for property business operations.
• Occasional travel to visit properties or to conduct in person trainings.

Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Working knowledge of multifamily jargon. Ability to speak effectively before leadership, employee teams, and customers. 

Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, bonuses, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Education/Experience: Associate's degree from two-year College or university; and two to four years multifamily property management experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses: Certified professional in training management and development, preferred, not required.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to stand, and walk. The employee is occasionally required to reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision. 

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet or humid conditions (non-weather), work near moving mechanical parts, work in high, precarious places, fumes or airborne particles, toxic or caustic chemicals, blood borne pathogens, outdoor weather conditions, extreme cold (non-weather), extreme heat (non-weather), risk of electrical shock, and vibration. 

The noise level in the work environment is usually moderate.

Qualifications

Salary : $85,000 - $88,000