Spa Manager

Summary

The Spa Manager is a licensed paramedic or registered nurse with strong management and sales skills, responsible for delivering high-quality healthcare services, overseeing daily spa operations, and driving membership sales. This dual role requires expertise in clinical care, business management, and a results-driven sales approach to support Prime IV's goals and revenue growth.

Responsibilities

Healthcare Services:

●      Conduct health assessments and screenings, ensuring compliance with healthcare standards.

●      Monitor clients during treatments to ensure safety and provide post-treatment care instructions.

Spa Management:

●      Oversee daily spa operations, including scheduling, staffing, and inventory management.

●      Train and supervise spa staff to ensure exceptional service and adherence to protocols.

●      Develop and implement policies to enhance guest experience and streamline operations.

Sales and Membership Promotion:

●      Actively promote spa memberships as a primary responsibility, engaging clients in conversations about membership benefits.

●      Educate clients on service offerings, wellness plans, and membership packages to drive sales.

●      Introduce clients to service amplifiers, add-ons, and product enhancements to elevate their experience while increasing sales revenue.

●      Track and report on sales targets, working to meet or exceed membership goals.

●      Develop sales strategies and outreach efforts, collaborating with the Business Success Manager to increase membership conversions and revenue.

Customer Relations:

●      Interact with guests to ensure satisfaction, address feedback, and encourage return visits.

●      Handle customer inquiries, reservations, and complaints in a professional and timely manner.

The salary begins at $85,000 and is based on experience.

Essential Skills, Experience and Qualifications

●      Licensed Paramedic or Registered Nurse with current certification and experience in Spa setting.

●      Proven experience in spa management or a related field, preferably with a sales-oriented background.

●      Strong interpersonal and communication skills, with a focus on customer satisfaction and sales.

●      Proficiency in administrative tasks, including budgeting, scheduling, and reporting.

●      Exceptional organizational skills, with the ability to manage multiple responsibilities effectively and ensure smooth daily operations.

●      Knowledge of healthcare regulations and standards, as well as spa industry trends and best practices.

Attributes needed to thrive in this role:

1.     Sales Orientation and Business Acumen

●      Sales Skills: Ability to promote and sell memberships and wellness services, building rapport with clients to foster long-term relationships.

●      Goal-Oriented Mindset: Proactively work to meet or exceed sales targets, taking initiative to drive business growth.

●      Marketing Savvy: Capability to develop and implement sales strategies that align with spa goals and increase customer engagement.

2.     Healthcare Expertise:

●      Clinical Knowledge: As a licensed paramedic or registered nurse, the manager must be proficient in IV hydration, patient care, and wellness therapies.

●      Regulatory Compliance: Familiarity with healthcare regulations (e.g., OSHA, HIPAA) to ensure patient safety and legal compliance in all spa activities.

3.     Business and Operational Acumen:

●      Financial Management: Ability to monitor expenses, manage budgets, and meet sales targets to ensure profitability.

●      Inventory Management: Skilled in tracking medical supplies and equipment to prevent shortages and ensure smooth operations.

●      Policy Implementation: Expertise in developing and enforcing policies and procedures that enhance the guest experience while streamlining daily operations.

4.     Leadership and Management Skills:

●      Effective Team Leadership: Ability to motivate, train, and manage employees to deliver discreet and safe-quality service.

●      Conflict Resolution: Handle employee or customer issues calmly and professionally to maintain a positive environment.

●      Delegation and Time Management: Balance multiple priorities efficiently to ensure smooth operations.

5.     Customer Service Excellence:

●      Interpersonal Skills: Build rapport with clients and deliver a positive, welcoming experience.

●      Empathy and Patience: Provide compassionate service tailored to meet clients' wellness needs.

●      Problem-Solving: Address customer complaints or feedback effectively to maintain high satisfaction.

6.     Adaptability and Flexibility:

●      Ability to Work Under Pressure: Stay calm and focused during peak business hours or challenging situations.

●      Flexibility with Work Hours: Willingness to work evenings, weekends, or holidays as needed to support business operations.

7.     Passion for Wellness and Personal Growth:

●      Commitment to Health and Wellness: A genuine passion for promoting wellness services and educating clients about their benefits.

●      Continuous Learning: Staying updated on the latest trends and best practices in healthcare and wellness to enhance operations and offerings.

Reporting to the Position:

●      Infusion Specialist

●      Medical Lead

●      Receptionist

Physical Demands: This role requires a combination of physical activity—including standing, walking, and lifting—and administrative tasks, such as typing, scheduling, and documentation. Success in this position relies on the ability to maintain stamina during busy shifts, coordinate staff effectively, and seamlessly assist with both clinical responsibilities and operational duties.

Work Environment: The work environment combines a luxurious, spa-like ambiance with medical-grade equipment to ensure safe, effective treatments. Quiet to moderate noise levels contribute to a calm, professional atmosphere that balances comfort with high healthcare standards, providing an elevated wellness experience for clients.