What are the responsibilities and job description for the Customer Service Representative position at Prime Sports Nutrition?
The CSR is responsible for all matters relating to customer service. The main goal of this position is to provide exceptional customer service while solving customer issues and minimizing the number of customer complaints. This position requires an individual who possesses patience, compassion, and exceptional interpersonal and problem-solving skills. As a CSR, your goal will always be to provide every customer with the best experience possible and as such, we expect CSRs to go above and beyond for all customers. This individual will use applications and platforms including but not limited to Shopify, Gmail, HubSpot, JustCall, Excel, and WhatsApp. Experience with these platforms is a plus, but not necessary as training will be provided. The CSR position requires phone experience and phone etiquette as a lot of customer inquiries will be made by phone. Moreover, the CSR must be capable of completing a total of 60 calls per day.
The responsibilities of the CSR include but are not limited to:
- Make 60 calls per day
- Answer incoming calls
- Provide product knowledge and recommendations
- Answer emails
- Answer text messages
- Revise and update online orders accordingly
- Handle customer returns per protocol
- Have a clear understanding of the brands carried and supplements sold
- Contact customers to switch products/flavors when out of stock
Salary : $20 - $23