Customer Success Manager

Customer Success Manager (Hybrid - Seattle)

Who We Are:

Our client is a fast-growing, mission-driven technology company dedicated to helping individuals and organizations optimize their professional development. With strong backing from leading investors and a rapidly expanding customer base, they are transforming the way businesses engage and support their clients.

What You’ll Do:

As a Customer Success Manager, you will play a key role in ensuring a seamless experience across the entire customer journey. Your primary focus will be driving client satisfaction, product adoption, and account growth. You will work closely with enterprise and SMB clients to maximize value, enhance retention, and foster long-term relationships. This role is hybrid, based in Seattle.

Key Responsibilities:

• Serve as a strategic partner to enterprise clients, guiding them through onboarding, adoption, and continued success.
• Own customer relationships and develop tailored strategies to increase engagement and retention.
• Collaborate cross-functionally with sales, product, and leadership to drive business growth.
• Develop customer experience strategies that align with enterprise lifecycle stages.
• Analyze customer usage data to identify trends, expansion opportunities, and proactive support needs.
• Lead initiatives to improve NPS and overall customer satisfaction metrics.
• Utilize CRM tools and customer engagement platforms to track and optimize client interactions.
• Advocate for customers internally by providing feedback to the product and engineering teams.
• Deliver best-in-class support while fostering a culture of positivity, adaptability, and learning.
• Contribute to a fast-paced, high-growth environment that values collaboration and innovation.

About You:

• 3 years of experience in customer success, preferably in enterprise SaaS.
• Proven ability to manage and grow enterprise accounts with a strong track record of driving adoption and retention.
• Excellent verbal and written communication skills with a customer-first mindset.
• Experience developing customer success strategies for different lifecycle stages.
• Ability to thrive in a fast-moving environment and adapt to new challenges.
• A passion for learning, creativity, and problem-solving.

Bonus Skills:

• Deep knowledge of the SaaS ecosystem and user adoption strategies.
• Experience with customer engagement tools and CRM platforms.
• Ability to leverage analytics to drive customer insights and predict future behaviors.

Compensation & Benefits:

• Salary Range: $120,000 - $150,000 (including variable pay based on quarterly goals).
• Equity Opportunities: Be part of a fast-growing company with long-term rewards.
• Benefits: Comprehensive health, dental, and vision insurance, plus 401k plans.
• Impact: Direct influence on company growth and success.
• Culture: Join a team that values authenticity, humility, and continuous improvement.

Prime Team Partners is an equal opportunity employer. Prime Team Partners does not discriminate on the basis of race, color, religion, national origin, pregnancy status, gender, age, marital status, disability, medical condition, sexual orientation, or any other characteristics protected by applicable state or federal civil rights laws.