Fraud Specialist

Description

Benefit highlights: 11 Paid Holidays, 15 days of PTO, 401k Matching, Health Benefits, and more!

The Fraud Specialist is responsible for reviewing fraud reports and internal notifications to identify fraudulent or suspicious activity. Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss. Opens cases on all suspicious activity and disposition appropriately or refer to the Investigations team for additional investigation steps. Takes fraud complaints calls from customers on fraudulent activity, prepares affidavits and gathers required information to initiate claim for the Investigation Team. Also responsible for DDA charge-off activities.

Responsibilities

• Reviews Fraud reports and alerts for potential suspicious activity to determine potential fraud risk to the bank.
• Works to detect various fraud schemes (elder abuse, counterfeit checks, etc.) and characteristics of red flags.
• Performs defined mitigation steps to reduce financial loss to the bank, return items using UCC rules, and place appropriate holds on funds/account.
• Conduct phone interviews as needed on external cases with documented results.
• Take Fraud Claims from customers or bank officers, prepare affidavits, and gather required documentation to open case for investigation
• Works with various research and investigative software programs and tools.
• Accurately and thoroughly documents case comments and all prevention steps in compliance with department procedures and standards.
• Provide recommendation to bank officers to have account closed if it is deemed appropriate
• Assists customers with recommend action steps to be taken related to fraud issues.
• Refer cases to Investigations or close cases in compliance with department procedures and standards.
• Perform Charge Off entries on DDA accounts that are in the overdraft status.
• Prints and mails OD notice letter to customers prior to charge off.
• Monitors OD accounts for possible deposits prior to charge off transactions.
• Conducts reporting to ChexSystems on manual charge off accounts.
• Prepares payment arrangements as needed.
• Other duties as assigned.
  
  

Qualifications

• High School diploma, general education degree (GED), or equivalent required.
• 2 years’ banking experience required. Previous Bank Fraud experience a plus.
• Excellent customer service skills with the ability to work under pressure.
• Strong verbal, written and interpersonal communication skills with the ability to interact with customers all levels of Bank personnel.
• Excellent computer skills, specifically with Microsoft Office suite of products, and the ability to learn and utilize custom banking systems and applications.
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
  
  

The above statements are intended to describe the general nature and level of work being performed by individuals in, or assigned to, the above position and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required, and may be changed at the discretion of the Company.