What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE, CABINETS position at Primera?
Are you looking for a long-term career with a dynamic, exciting and growing company? Attractive employee benefits, competitive rates of pay and promotional opportunities demonstrate Primera's commitment to rewarding, developing and retaining its team. If this speaks to you, we'd love to receive your application!
Primera is a multi-award winning home interiors company with operations in Arizona, Colorado, Nevada, California and New Mexico. We offer a wide range of branded cabinetry, countertops, flooring, wall tile and window coverings together with comprehensive design and installation services. We are committed to providing high quality service to new homebuilders, home centers, independent designers, commercial developers and retail customers.
POSITION SUMMARY :
The Customer Service Representative responds to internal and external customer inquiries and problems by providing product and service information. This role is a strong support for our customers, providing exceptional service while maintaining a polite, friendly demeanor.
PRIMARY DUTIES AND RESPONSIBILITIES :
1. Maintains customer records by recording account information.
2. Resolves product or service problems by clarifying the customers complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
3. Prepares product or service reports by collecting and analyzing customer information.
4. Contacts customers to schedule service technician appointments.
5. Monitor builders' schedules and maintain service technician schedules.
6. Orders all parts turned in by Field Service Technicians.
7. Closing tasks and work orders timely following proper guidelines (Job Runner, Hyphen)
8. Contributes to the effort of the team by accomplishing related results as needed.
KNOWLEDGE, SKILLS AND ABILITIES :
1. High school diploma or equivalent (GED).
2. Minimum of 2 years' experience in a professional office setting.
3. Working knowledge of Windows software, including Word and Excel.
4. Computer experience in data entry and report generation.
5. Working knowledge of PC-based accounting software helpful.
6. Above average interpersonal, written and verbal communication skills.
7. Excellent organizational skills, accuracy and attention to detail.
8. Must maintain high standards of confidentiality.
