What are the responsibilities and job description for the Field Support (Onsite) position at Primesoft Consulting Services Inc?
Job Details
- Provide helpdesk technical support.
- Troubleshooting and documenting issues effectively.
- Strong Field Support experience
- Basic Networking skills (like IP Addressing, DHCP, DNS, etc)
- Understand of IDF environment (or willingness to learn)
- Support client workstations (e.g., video cards, drivers), printers, and peripheral equipment (e.g., USB devices).
- Proactively and consistently communicate with clients and colleagues
- Accurately and promptly record all-time in our ticketing system
- Proactively manage ticket queue
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