Front Desk Clerk

The Front Desk Clerk is responsible for registering the guests in and out of the hotel. Greets the guests registering into the hotel in a professional and friendly manner following More Guest Service Standards. Registers the guests in the hotel by entering their information in the computer, assigning rooms according to the needs or preferences of the guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Obtain bank from Casino Cage daily; follow appropriate money handling procedures and maintain balanced bank.
• Accepts payments in cash, credit card or debit card; issues receipts and gives the room key and change as needed.
• Directs the guests the way to their rooms.
• Checks the guests out of the hotel.
• Computes expenses incurred during their stay such as phone calls, food and beverage charges if not comped, etc.
• Accepts payments for expenses incurred, issues receipts and gives change as necessary. Retrieves the room key.
• Books or makes future reservations for guests.
• Accepts payment for advanced bookings, issues receipts and gives change as necessary.
• Answers phone calls, takes down messages as needed.
• Coordinates with other departments regarding room availability and other matters related to front desk operations.
• Coordinates with housekeeping the rooms that are to be vacated for the day to ensure that these are cleaned and ready for occupancy as soon as possible.
• Answers phone inquiries on room availability, rates, promotions, etc. Assists the guests in their special requests, complaints and problems.
• Prints all transactions at the end of the shift and reconciles totals on the computer printout against cash on hand.
• Prepares and balances the shift end report before submitting to immediate supervisor.
• Keeps the front desk neat and clean at all times.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

N/A

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

All Employees must be knowledgeable to all Company policies and procedures, including fire and safety regulations.

• Proof of authorization/eligibility to work in the United States.
• Money handling experience preferred.

EDUCATION and/or EXPERIENCE 

• High school diploma or general education degree (GED).
• Must have at least six (6) months related experience and/or training.
• LMS & Customer Service experience greatly preferred 

CERTIFICATES, LICENSES, REGISTRATIONS 

None

LANGUAGE SKILLS 

• Must be able to effectively communicate in English.
• Ability to read and comprehend written instructions, procedures and memos.

MATHEMATICAL SKILLS 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

COMPUTER SKILLS

• Must have Microsoft Office experience and basic computer skills.
• Ability to retain and navigate through several computer applications.

DISCLAIMER: This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary by location, position, length of service, and employment status. Final candidates will be required to complete a drug test and background check. Many positions will require a state gaming license. Affinity Gaming is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

#ZRPRM