What are the responsibilities and job description for the Front Desk Associate position at Primo Designs Inc.?
Job Overview
Primo Designs is searching for top-tier talent who are ready to bring their skills, creativity, and energy to a company dedicated to fostering personal and professional growth within your role.
- As a Front Desk Associate at Primo, you will play a crucial role in representing the company to clients and visitors. This person ensures smooth day-to-day operations by handling administrative tasks, managing customer inquiries, and maintaining a welcoming environment for guests. The Ideal candidate for this position is energetic, detail-oriented and enjoys taking a team support role.
- Primo Designs values excellence, innovation, and accountability. You will work alongside motivated, talented people who share your drive for success. If you’re looking for just another job, this isn’t it. But if you’re ready to build a career with a company that values your ambition and talent, we’d love to meet you.
- This role goes beyond answering calls and invoicing orders. It’s about owning client experiences and contributing to the success of a growing and dynamic business. Primo is looking for someone who:
- Thrives in fast-paced environments with a passion for delivering exceptional client experiences.
- Seeks continuous learning and is proactive in finding solutions.
- Communicates clearly, listens actively, and thinks strategically.
Responsibilities
- Greet and welcome visitors, clients, and vendors professionally.
- Answer, screen, and forward phone calls and emails promptly and courteously.
- When necessary, enter customer orders into the company's order management system with precision and attention to detail, using our order entry checklist.
- Coordinate with the account managers, CSRs, and clients to resolve any order discrepancies or inquiries.
- Maintain organized records of customer orders, communications, and order status updates in our CRM.
- Provide timely updates and order tracking information to clients, addressing their inquiries professionally.
- Invoice completed work orders and contact clients for order pick-ups.
- Record customer order pick-ups in Primo’s order management system.
- Processing client payments.
- Assist in retrieving completed client orders.
- Assist clients with loading orders in vehicles (if necessary).
Qualifications
- Strong communication skills, both verbal and written, with an emphasis on active listening.
- Familiarity with order management systems.
- Excellent collaboration skills, with experience in working alongside sales teams for account management purposes.
- Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced environment.
- A proactive approach to problem-solving with a focus on customer satisfaction.
- Proficient in Google Workspace (Gmail, Sheets, Docs, Meet).
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to Commute:
- Springfield, IL 62702 (Required)
Ability to Relocate:
- Springfield, IL 62702: Relocate before starting work (Required)
Work Location: In person
Salary : $20
