What are the responsibilities and job description for the Hotel Front Desk Associate position at SureStay Hotel By Best Western?
Job Summary
We are seeking a dedicated and customer-focused Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will have a passion for hospitality and a strong commitment to guest satisfaction. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring that all guest needs are met efficiently and professionally.
Responsibilities
- Greet guests warmly upon arrival and check them in/out of the hotel or resort.
- Manage reservations, including modifications and cancellations, using hotel management software.
- Answer phone calls promptly, providing information about the hotel services, rates, and availability.
- Address guest inquiries and resolve any issues or complaints with professionalism and courtesy.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Provide recommendations for local attractions, dining options, and activities to enhance the guest experience.
- Uphold high standards of cleanliness and organization at the front desk area.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with phone systems and hotel management software is a plus.
- Strong communication skills with an emphasis on guest relations and customer service.
- Ability to handle multiple tasks simultaneously while maintaining attention to detail.
- A friendly demeanor with a genuine desire to assist guests during their stay.
- Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
- High school diploma or equivalent; additional education in hospitality management is an advantage.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $15.00 - $16.00 per hour
Expected hours: 20 – 60 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
- Weekends as needed
Application Question(s):
- What hotel/motel have you previously worked at?
Experience:
- Front desk: 1 year (Required)
Ability to Commute:
- Forsyth, IL 62535 (Required)
Ability to Relocate:
- Forsyth, IL 62535: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
