Demo

Business Analyst -- ServiceNow - Doral, FL (Miami) - Hybrid - 62184

PRIMUS Global Services, Inc
Miami, FL Full Time
POSTED ON 4/24/2025
AVAILABLE BEFORE 5/21/2025

Business Analyst - ServiceNow - 62184

We have an immediate, long-term contract opportunity for a Business Analyst - ServiceNow in Doral, FL (Miami) on Hybrid basis.

Pay Rate : $40-$45

Specific Requirements :

  • Candidates must reside in South Florida.
  • Onsite 3 days a week. Tues, Wed and Thurs 8 : 00am-5 : 00pm
  • Minimum travel
  • 5 years of hands on experience using Service Now. We will be standing up a new instance and redesigning all our processes. They will need to know how to navigate the current instance to pull data for review etc.
  • 5 years of hands on process mapping experience.
  • 5 years' experience with Service Now security profiles, set up and approval process, and onboarding. Track the process to create and implement all the new SNOW processes.
  • Coordination and communication with Internal and external teams during IT service transition.
  • Experience managing the creation and implementation of service now processes specifically for ITIL. Need to have some business process mapping experience.
  • Experience in a transition of infrastructure support from 1 vendor to another.

Additional details

  • Experience in creating user requirements documentation (e.g. BRD, User Stories, FRD, Process maps, Prototyping, Traceability Matrix, Test Cases and Test Plans))
  • Experience in creating wireframes (FIGMA), process flow or prototyping to refine requirements
  • Experience with Microsoft Office Suite products
  • Experience working in software development methodologies (i.e. Agile, Waterfall)
  • Experience with requirements management and collaboration tools (e.g. Azure DevOps, FIGMA, Jira, etc.)
  • In the cruise and / or travel industry.
  • For immediate consideration, please contact :

    Pavan

    PRIMUS Global Services

    Phone : 972-798-2661 / 972 753 6500 ext. 203

    Email : jobs@primusglobal.com

    Salary : $40 - $45

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