What are the responsibilities and job description for the ITSM Administrator or Analyst position at PRIMUS Global Technologies Pvt Ltd?
ITSM Administrator or Analyst - 62994
We have an immediate long-term contract need for a ITSM Administrator or Analyst to work on a hybrid basis in Wilmington, MA.
Pay Rate : $50-$55/hr
Experience
Project
PRIMUS Global Services
Direct - 972 798 2625
Email: jobs@primusglobal.com
We have an immediate long-term contract need for a ITSM Administrator or Analyst to work on a hybrid basis in Wilmington, MA.
Pay Rate : $50-$55/hr
Experience
- ITSM Tools - Experience with service management platform, understand asset management and discovery
- Someone who’s an Ivanti Administrator (or as a 2nd option, a ServiceNow Administrator)
- Knows from an incident problem and change standpoint
- Set up integrations, like APIs
- SQL, run queries
Project
- Replacing Sharewell as their ITSM tool
- Moving onto another Ivanti platform, Ivanti Neurons (ITSM)
- Will be working with infrastructure, the business
- Anyone in the company (14K employees) can submit a ticket but they usually see 1500 tickets/day with system requests since it’s more corporate submitting technical problems rather than those in the field
- Set up, configure (build form, put form out there, create workflows), put on teams, classifications (admin work)
- Customize modules for incident, problem, change
- Integrate with other systems
- Administer user access
- Business comes in and requests new forms, create those
- Conducting training on the new Ivanti tool
- Stay current on ITSM
- ITSM Tools - Experience with service management platform, understand asset management and discovery (part of standard ITSM tools)
- Experience with Ivanti
- Knows from an incident problem and change standpoint
- ServiceNow experience as a backup
- Set up integrations, like APIs
- SQL, run queries
- ALL successful candidates for this position are required to work directly for PRIMUS. No agencies please only W2**
PRIMUS Global Services
Direct - 972 798 2625
Email: jobs@primusglobal.com
Salary : $50 - $55
