What are the responsibilities and job description for the NEMT Enrollment Specialist (Community Development Assistant 2) position at Prince George's County, MD Government?
Nature and Variety of Work
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Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George’s Proud!
The Prince George's County Government Department of Health is seeking qualified applicants to fill a NEMT Enrollment Specialist (Community Development Assistant 2) position, grade A14, in the Non-Emergency Medical Transportation Program.
About the Position
This is full performance level paraprofessional work. Thei incumbent will perform moderate level clerical work responsible for answering client calls, scheduling appointments, coordinating non-emergency transport, and obtaining required documentation for medical assistance recipients in such areas as (1) community liaison/development/advocacy, or (2) social services among client populations (e.g., youth, aged, community action, housing development, health, etc.). Work is performed under the general supervision of a Community Developer or other designated supervisory position. Work performance is evaluated in terms of technical accuracy and conformance with established procedures, guidelines, rules and regulations.
About the Agency
The Prince George's County Health Department's (PGCHD) vision is that all Prince Georgians are their healthiest at every age and every stage. Their mission is to lead, engage, and empower our community to work collaboratively towards disease prevention, health equity, and total well-being. The PGCHD works to protect and support the public’s health through numerous services that range from restaurant inspections and disease tracking to care coordination and health promotion. The department is composed of four divisions: Behavioral Health Services, Environmental Health and Disease Control, Family Health Services, and Health and Wellness, supported by the Office of Administration, Office of Human Resources and the Office of the Health Officer. The mandate of the department has been, and will remain, broad. This plan emphasizes improving core functions and operations, including protecting the public from health threats, implementing strategies to support healthy living, and maintaining a focus on vulnerable populations, while developing efficient internal processes to support these activities.
Examples of Work
- Ensures availability to answer client calls as documented on Avaya CMS Supervisor Reports.
- Screens clients who call to schedule transportation to physicians’ offices, hospitals, clinics, and other medical facilities.
- Schedules trips accurately and according to policy/procedures.
- Communicates with clients courteously and in accordance with SOP MATP FY2018, Customer Service Communications Standards.
- Responds to nursing home requests within 24 business hours.
- Verifies eligibility of each client through State EVS system prior to scheduling appointments and documents in Trapeze.
- Verifies client appointments with medical facility and documents in Trapeze Trip Note according to SOPs.
- Enters pick-up times consistent with policy/mode of transportation; that is, if local-45 minutes prior to appointment for ambulatory clients and 60 minutes prior to appointment for clients traveling by wheelchair or ambulance.
- Schedules trips appropriately in Baltimore and Washington, D.C.
- Enters accurate and complete addresses for client residences and medical facilities.
- Selects accurate vendors based on the mode of transportation.
- Schedules trips in canceled status pending receipts of documents such as address verification, HIPPA, state ID, MA Card, or physician Certification when the date noted in Trapeze as “final” has passed.
- Answers an average of 99% of all calls without receiving a customer complaint.
- Performs other duties as assigned, including but not limited to emergency response, special projects, such as coordinating transportation with nursing homes and hospitals, and programs that are consistent with the mandates of the Department of Health.
Qualifications
- Graduation from high school, supplemented by college level coursework in business, psychology or sociology
-
Six (6) months experience in work requiring independent demonstrated interest and activity in civic or community affairs
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION.
Preferred Qualifications:
- 2-5 years of experience in a call center, assessing and determining eligibility for Medicaid recipients and linking them to other resources in the community
- 1-2 years of experience working with Maryland Medical Assistance Transportation Program or jobs scheduling medical appointments or transports
Additional Information
Job Location: 1801 McCormick Drive Largo MD 20774
Conditions of Employment: Upon selection, the candidate must:
- Demonstrate proficiency in call center and administrative duties.
- Demonstrate the ability to communicate effectively both orally and in writing.
- Meet all training and performance standards and demonstrate proficiency as required by the agency.
- Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
- May be required to successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
- Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work: Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov/E-Verify.
INTERNAL APPLICANTS: If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and/or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity/Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information:
The Prince George’s County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County’s health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County’s benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and/or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
Prince George’s County is proud to offer employees an attractive and comprehensive benefits program, including the following:
- Medical/Prescription/Dental/Vision Insurance Coverage (part time employees are eligible for medical insurance if they work 15 hours, per week)
- Group Term Life Insurance
- Long & Short-Term Disability
- Flexible Spending Accounts
- Dependent Care Assistance Program
- Health Care Flexible Spending Account
- Paid Leave (Annual, Personal, & Sick)
- 13 Paid Holidays
- Retirement Benefits
- Defined Benefit Pension Plan
- Employer Contribution Rate-11.71%
- Supplemental Pension Plan
- Employee Contribution Rate (Pre-Tax)-3.48%
- 457(b)
- 403(b)
- Defined Benefit Pension Plan
- Employee Discounts
- Employee Assistance Program
- Voluntary Benefits
- Critical Illness
- Whole Life Insurance
- Accident Insurance
- Legal Services
For additional details, please visit: https://www.princegeorgescountymd.gov/departments-offices/human-resources-management/employees/benefits
