What are the responsibilities and job description for the Citizens Services Specialist position at Prince George's County?
Salary : $50,000.00 - $106,892.00 Annually
Location : Largo, MD
Job Type : Probationary FT
Job Number : 9167
Department : Board of Elections
Division : Board of Elections Administration
Opening Date : 01 / 29 / 2025
Closing Date : 2 / 3 / 2025 11 : 59 PM Eastern
Nature and Variety of Work
Come join our team!
Prince George's County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County's residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.
We are Prince George's Proud!
The Prince George's County Government Board of Elections seeks qualified applicants to fill a Citizens Services Specialist 3 position, grade G21, in the Elections Administration Division.
About the Position
This is a senior level professional community services and public relations work. Incumbents in this class receive and respond to citizen inquiries and complaints and initiate appropriate actions necessary to address / resolve problems. Assignments are the most complex in nature requiring the performance of the full range of work activities. Incumbents receive pertinent guidance on issues where regulations are unclear and controversial. Incumbents may lead the work of subordinate employees. Work is subject to a significant degree of public contact and is performed under the general supervision of a higher-level administrative supervisor. Work is evaluated based upon the attainment of departmental goals and objectives.
About the Agency
The mission of the Prince George's County Board of Elections is to promote voter education, administer an efficient voting process, maintain an accurate voter registration database, and ensure that elected officials are elected in accordance with Federal, State, and County election laws. The Board of Elections is responsible for the supervision of elections, voter registration and record keeping, and the administration of election laws in Prince George's County, in accordance with The Election Law Article of the Annotated Code of Maryland. The Board and the Election Administrator seek to provide voter registration to every County citizen who wants it.
Examples of Work
- Ensures the Board of Elections is compliant with the Voter Rights Act by : Reviewing and updating all printed material in English and Spanish.
- Creates election material for polling places in Spanish.
- Reviews sample ballots for correct Spanish translation before being printed.
- Works with Election Judge Recruiter to recruit bilingual Election Judges for 13 Early Voting Centers and 240 Election Day Sites.
- Develops bilingual correspondence to Election Judges via email or other electronic means.
- Assists voters and customers who need Spanish assistance.
- Manages and maintains the content of the agency's website and social media platforms.
- Translates Board minutes and post to website monthly.
- Performs other tasks and duties willingly as assigned within responsibility level of this class of work.
Qualifications
An equivalent combination of education, training, and experience may be considered
Preferred Qualifications :
EACH APPLICANT MUST INCLUDE INFORMATION WHICH CLEARLY DEMONSTRATES THE ABOVE QUALIFICATIONS FOR THIS POSITION
Additional Information
Job Location : 1100 Mercantile Lane, Suite 115A, Largo, Maryland 20774
Conditions of Employment : Upon selection, the candidate must :
ONLY ONLINE APPLICATIONS WILL BE ACCEPTED
Eligibility to Work : Under the Immigration Reform and Control Act of 1986, an employer is required to hire only U.S. citizens and lawfully authorized alien workers. Applicants who are selected for employment will be required to provide and verify authorization to work in the United States without sponsorship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S., only after an offer has been accepted and the Form I-9 is completed. For information on E-Verify, or if you believe the County has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 888-897-7781 or visit their website at dhs.gov / E-Verify.
INTERNAL APPLICANTS : If you are a current Prince George's County Government employee and seeking a promotion, in accordance with Section 16-200 of the Personnel Law, you have the right to appeal a rejection rating within five (5) working days of receiving a rejection notice. Union employees should refer to their respective collective bargaining agreement and / or union representative for their grievance procedure.
Prince George's County Government is an Equal Opportunity / Affirmative Action Employer Committed to Diversity and Inclusion in the Workplace
General Plan Information :
The Prince George's County benefits plan year is from January 1 to December 31.
A spouse (to include a same sex spouse) can be added to the health benefit plans. A marriage certificate and social security number is required to add a spouse.
Children under the age of 26 are eligible for coverage under the health benefit plans. This includes stepchildren and children of the same-sex spouse. A birth certificate(s) and social security number(s) is required to add a child(ren). If you are only adding the stepchildren or child(ren) of a same-sex spouse, you will need to submit a marriage certificate. You will also need to submit the birth certificate of the child(ren) and your spouse must be listed as a parent.
The premiums for health benefits are deducted on a pre-tax basis with the exception of Long-Term Disability, Extra Life Insurance and Voluntary Benefits (Short-Term Disability, Whole Life Insurance, Critical Illness, Accident Insurance, Cancer Indemnity, Hospital Indemnity Protection, Accident Indemnity Plan, Supplemental Dental and Group Legal Services).
New employees must enroll in the County's health benefit plans within thirty (30) days of the hire date.
The effective date of the health benefits coverage is the beginning of the month following a waiting period of forty-five (45) days from the date of hire.
After enrolling in the County's benefit plans, employees may only make changes to the plans either during the open enrollment period, which occurs annually (usually each October), and / or during the year, due to a family status change (i.e., marriage, births, divorce and adoption).
Employee Benefits
Prince George's County is proud to offer employees an attractive and comprehensive benefits program, including the following :
Dependent Care Assistance Program
Defined Benefit Pension Plan
Employer Contribution Rate-11.71%
Employee Contribution Rate (Pre-Tax)-3.48%
Critical Illness
For additional details, please visit :
I acknowledge and understand the responses to the supplemental questions must reflect the information provided under the "Work Experience" section of the application. My responses will be used to determine whether or not I possess the minimum qualifications required for this position.
What best describes your highest level of education?
If you selected "Other" for question #2, please put your highest level of education. Otherwise, please put N / A.
How many years of progressively responsible experience do you have in social programs?
Describe your progressively responsible experience social programs. Please include employer(s) as well as date(s) of employment. All experience must be shown in the Work Experience" section of the application. If you do not have experience, please put N / A.
Which of the following areas do you have previous professional work experience? Select all that apply.
Describe your work experience in all of the selected areas in question #6. Please include employer(s) as well as date(s) of employment. All experience listed must be shown in the "Work Experience" section of the application. Applications that state "See Resume" will not be reviewed. If you do not have experience, please put N / A.
Are you proficient in reading, speaking and writing in Spanish?
Are you willing to participate as an essential employee? Essential employees are expected to report or remain at work during standard and non-standard hours including evenings and weekends.
If you answered "Yes" in question #8, describe in detail your experience in reading, speaking and writing in Spanish to include the name(s) and date(s) of your employer or event. All experience must be shown in the "Work Experience" section of the application. If you selected "No", indicate with N / A.
Required Question
Salary : $50,000 - $106,892
