Sr Technical Trainer

Prince Telecom LLC is a national leader in the telecommunication industry. Our mission is to build an industry leading organization that provides the highest quality and customer service to the in-home fulfillment services sector through a professional, reliable, skilled and motivated workforce. This poisiton will primarily be based out of Kansas City, MO, but travel is required.

Field Training Duties

• Responsible for orientating, training and evaluating field technicians to be successful.
• Train and demonstrate to all field employees’ safety requirements, installation specifications, driving requirements, customer services standards and administrative requirements and standards relating to their job.
• Foster and maintain relationships with production and salaried team members and adjust training to meet the needs of both.
• Evaluate and monitor the quality of work and hourly production rate of pay for each new field technician in production to ensure they are meeting all standards or if they may need additional training to be successful.
• Coach and counsel trainees when performance concerns arise.
• Administer tests and evaluates the performance and conduct of all field employees prior to releasing them to production.
• Coordinate all on-the job training for all technicians that require additional training as needed.
• Communicate all training progress or concerns to project management and in a timely and professional manner.
• Travel required and other duties as assigned
  
  

Safety Duties Include

• Ensure that employees are adhering to all safety requirements and regulations and lead or assist in weekly Safety / Communication Meetings.
• Help support company safety programs including Drive Cam
• Monitor safety regulations and provide technical support to field personnel to ensure compliance with Federal and State safety regulations.
• Identify company safety training needs and assist in development and coordinate safety training programs.
• Periodically audit field practices and records to ensure compliance with company programs and Federal/State occupational safety and health regulations.
  
  

Other Duties Include

• Perform regular “ride-outs” to ensure quality, installation specifications, safety and customer service requirements are being met.
• Perform JSO’s on a monthly basis
• Coach, counsel and evaluate field technician’s performance. Develop personalized improvement plans when needed.
• Listen to and resolve employee issues and concerns quickly.
• Open and close the office when needed.
  
  

Quality Control

• Identify, monitor, and address problem areas and customer service/quality control issues and complaints.
• Establish workable quotas.
• Perform Quality Control Inspections.
• Resolve escalated customer issues quickly and in a manner that satisfies the customer; educate employees associated with the issue to resolve such issues without escalation.
• Investigate and or resolve all trouble calls after install and damages.
• Perform various Cable Technician duties as needed, including but not limited to, carrying, and climbing a ladder when necessary.
  
  

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Qualifications

• High School Diploma or GED
• Understands and demonstrates standard practices of installation of satellite, cable, telephony, and related services.
• Supervisory experience in cable television, telecommunications, or customer service industry a plus.
• Industry related certifications are a plus.
• Minimum 1 year of Fiber installation experience.
• Completion of “Train the Trainer”.
• Excellent communication skills.
• Must be able to work a flexible schedule including weekends
• Must be able to travel out of state on an as needed basis.
• Occasional travel required and other duties as assigned
  
  

Benefits

• Company vehicle
• Weekly paychecks
• Medical, Dental, Vision and Prescription Plans
• Flexible Spending Accounts
• Short- and Long-Term Disability
• Supplemental Life and AD&D
• 401(k) Retirement Savings w/ Company Match
• Stock Purchase Plan
• Company Discounts
• Legal Insurance
• Paid Time Off and Holidays
• Tuition Reimbursement for select program
  
  

Who We Are...

Prince Telecom's commitment to deliver outstanding service that consistently exceeds customer expectations has grown the company to become one of the nation's largest fulfillment providers. With a national footprint and over 1,500 employees, Prince Telecom affords its customers a single source solution with the ability to deploy a well-equipped, professionally trained and experienced workforce capable of meeting needs anywhere in the United States. Prince Telecom offers a wide range of services that includes: residential and commercial installations, digital converter deployment, high speed modem installations, home security and automation, underground and aerial construction services and special projects such as MDU construction, drop rebuilds and audits.

At Prince Telecom we are proud of our installation technicians and operational support teams who meet our strict pre-employment and on-going safety and quality control criteria; we reward their outstanding performance with competitive pay, bonus programs, paid training, career development programs, safety certifications, paid time off and medical, dental, vision, life and 401(k).

Our Company is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind including, based on disability and protected veteran status. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. It is also the Company's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. Please visit the following URL to view the EEO is the Law poster and the Supplement. (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) The Company also does not consider criminal convictions to be an absolute bar to employment and will consider qualified applicants with criminal histories. Applicants applying for positions in Illinois are not required to disclose arrests or sealed or expunged records of convictions. If you need assistance accessing the career page or otherwise applying for a position, please contact: talent.acquisition@mcview.com