What are the responsibilities and job description for the Prince Waikiki: Safety & Security Ambassador (On-Call) position at Prince Waikiki?

Prince Waikiki : Safety & Security Ambassador (On-Call)

Prince Waikiki, 100 Holomoana Street, Honolulu, Hawaii, United States of America Req #2968

Friday, January 10, 2025

Aloha and Welcome! Thank you for your interest in employment opportunities with Prince Waikiki on Oahu. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to competitive industry salaries, ambassador recognition programs, training, and career opportunities, we offer the following benefits : medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, 401K, Health Reimbursement, discounted parking, dining and golf discounts, and more.

At Prince Waikiki, we're creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince. We invite you to share this journey with us.

Band 1H

Safety & Security Ambassador

Primary Responsibilities : To provide security & emergency response services throughout the properties ensuring that their performance is within the guidelines of Prince Waikiki & Hawaii Prince Golf Course. Follow and enforce all safety & security guidelines and established Prince Waikiki & Hawaii Prince Golf Course policies & procedures to safeguard all guests & ambassadors. Conduct investigations and ensure that all incidents are accurately documented to ensure incidents of concern are resolved in a timely manner. All duties will be conducted through the spirit of Lokomaika’i.

Essential Duties :

Is this your next job Read the full description below to find out, and do not hesitate to make an application.

Always greet and welcome guests in a warm and friendly manner.
Respond rapidly & efficiently to all crisis events that occur on property in a calm & efficient manner.
Provide 1st aid and CPR / AED as needed.
Conduct foot patrols of the properties and report all unusual circumstances, persons, etc.
Ensure the safety and security of all guests & ambassadors, as well as to protect property by enforcing all security & safety guidelines.
Initiate investigation, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors, and ambassadors, documenting all contacts.
Enforce safety & security guidelines to safeguard the hotel & golf course & guest property.
Escort individuals off property.
Conduct locker and parcel search and other duties relating to security & safety as directed.
Create and maintain a culture of service excellence by consistently demonstrating effective behaviors.
Maintain confidentiality with respect to guest and employee incidents.
Perform other duties as assigned and requested or deemed necessary by management.

Other Duties :

Train ambassadors in other departments on safety & security issues.

Clerical duties :

Answering phones & taking messages.

Issuing keys abiding by the company's key control policy.

Greeting contractors, visitors & ambassadors upon arrival to the property.

Signing in contractors & visitors as trained.

Operating a state-of-the-art fire system and activate emergency procedures.

Working Conditions :

Air-conditioned and non-air-conditioned work areas. Work areas include interior and exterior working conditions and confined spaces.

Travel throughout the property.

Outdoors in various weather conditions patrolling the property.

Traverse the property via utility and golf cart.

Work Hours :

Must have flexible availability and be able to work varied shifts / days including holidays determined by the Director of Loss Prevention; Position shift covers 24 hours a day / 7 days per week.

Overtime work on business needs.

Equipment Use :

Ability to use two-way radios.

Ability to use Windows-based computer to include Microsoft Office.

Ability to use various office equipment including but not limited to calculators, photocopiers, time clock, and facsimile machines.

Ability to operate a utility and golf carts.

Ability to monitor, review and use closed circuit televisions (CCTV).

Mental and Physical Demands :

Able to analyze emergency situations, remain calm & take control and lead other ambassadors.

Ability to manage stressful and challenging situations.

Ability to prioritize and organize workload to ensure deadlines are met.

Ability to sit, walk, stand and bend continuously to perform essential functions for the full duration of the work shift. Sit at a desk to complete administrative duties.

Ability to grasp, lift and carry objects up to 50lbs.

Ability to multi-task to ensure deadlines are met.

Communication Demands :

Ability to effectively communicate in the English language with internal and external guests and ambassadors.

Ability to communicate over the phone or radio.

Interviewing skills; write accurate reports and document investigations in a timely manner.

Minimum Qualification Requirements :

High school diploma or equivalent required.

Must have a valid driver’s license.

Guard license preferred (ACT 208 certified).

2 years related work experience preferred.

CPR / AED Certification preferred.

We appreciate your interest in joining our 'Ohana. Due to our numerous inquiries, only qualified applicants for posted positions will be contacted by phone or email provided on your employment application form.

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