What are the responsibilities and job description for the Retention & Membership Engagement Manager position at Prince William Chamber of Commerce?
The Prince William Chamber of Commerce is hiring a full-time Member Retention & Engagement Manager. The Member Retention & Engagement Manager is responsible for developing and implementing strategies to enhance member satisfaction, increase retention rates, and foster active engagement within the Chamber of Commerce. This role involves building strong relationships with members, analyzing retention trends, coordinating engagement initiatives, and ensuring members receive maximum value from their membership.
Key Responsibilities:
Member Retention & Relationship Management
• Develop and execute retention strategies to maintain and grow Chamber membership.
• Regularly engage with members through calls, meetings, and surveys to understand their needs and concerns.
• Track and analyze membership trends to identify at-risk members and proactively address retention challenges.
• Serve as the primary contact for member inquiries, providing exceptional service and solutions.
Member Engagement & Program Development
• Design and implement programs to increase member participation in Chamber events, committees, and initiatives.
• Work with the marketing team to create engaging communications, newsletters, and social media campaigns that highlight member benefits.
• Organize networking events, workshops, and recognition programs to enhance member value.
• Collaborate with internal teams to ensure a seamless member experience and alignment with Chamber goals.
• Attend all Chamber events and facilitate networking and connections between members.
Outreach & Advocacy
• Act as a liaison between members and Chamber leadership, advocating for member interests.
• Staff liaison to One Million Cups
• Staff liaison to Ambassador Committee
• Staff liaison to Leadshare Groups
• Monthly Chamber orientation for new members. Bi-monthly check-in for members.
• Facilitate connections between members to foster business relationships and collaboration.
• Educate members on available resources, sponsorship opportunities, and advocacy efforts.
Administrative & Data Management
• Maintain accurate membership records in the Chamber’s Association Management system – GrowthZone.
• Monthly billing for membership renewals
• Prepare reports on retention metrics, engagement trends, and program effectiveness.
• Assist in onboarding new members and ensuring they are integrated into Chamber activities.
· Manage incoming mail, mail log and process payments
Qualifications & Skills:
• 3 years of experience in membership management, customer service, sales, or a related role.
• Strong interpersonal and relationship-building skills.
• Excellent communication and public speaking abilities.
• Ability to analyze data and implement effective retention strategies.
• Experience with Association Management Software (GrowthZone and Microsoft Office Suite.
• Self-motivated, organized, and detail oriented.
• Ability to work independently and collaboratively in a fast-paced environment.
Benefits:
• Competitive salary
• Health, dental, and vision insurance
• Retirement plan options
• Paid time off and holidays
• Professional development opportunities
This position is an excellent opportunity for a dynamic, relationship-driven professional who is passionate about supporting the business community and ensuring a thriving Chamber membership
The Chamber is committed to equal employment opportunity.
The Chamber offers benefits for its employees to include Health, Dental, and a 401 (k) plan after a probationary period.
Please email your resume to Margeaux Clark; mclark@pwchamber.org