What are the responsibilities and job description for the Administrative Specialist position at Prince William County Government?
Do you have a passion for eliminating homelessness and have a strong commitment to providing excellent customer service? If so, then come join our team as a Full Time Administrative Specialist for the Prince William County Department of Social Services, Homeless Service Division. We are looking for a full-time customer service-oriented team player with the ability to multi-task in a fast-paced call center environment, maintain confidential information, and communicate effectively on the phone, by email, and in person. The Administrative Specialist serves people who are experiencing a housing crisis or who are already homeless. Using a comprehensive assessment tool, you will evaluate clients' specific needs over the phone and then refer them to eligible programs, housing opportunities, financial assistance or supportive services, all with the goal of preventing and reducing homelessness.
About This Role:
The ideal candidate will have previous experience delivering high quality human services customer assistance to vulnerable populations, particularly those who are homeless or at-risk of homelessness. The successful candidate will possess a strong understanding of local community resources and be able to engage clients in collaborative problem-solving. They will have strong communication skills, be able to engage with people from diverse socio-economic backgrounds, maintain confidentiality, and be able to work independently with limited supervision. The candidate must possess the ability to listen, speak, and type simultaneously, have experience with Microsoft Office Suite, and an ability to maintain accurate data collection for all calls using the online database. This task will include but is not limited to verifying and updating data, making online referrals, and entering call notes. Additionally, they must maintain an up-to-date resource list and participate in community outreach activities.
Minimum Requirements:
High school diploma or G.E.D. and two years of experience in providing excellent customer service over the telephone, delivering human service programs, specifically in the area of homeless services.
Preferences:
- Associate’s degree in Human Services, Social Services, Social Work, or a related field; and three years or more of the following:
- Experience within a Continuum of Care delivering human service programs to vulnerable populations, particularly those who are homeless or at risk of homelessness.
- Experience using Microsoft Office Suite products.
- Experience inputting, editing, and maintaining information within an information system or the Homeless Management Information System (HMIS).
- Bi-lingual in English and Spanish.
Special Requirements:
- All DSS staff members are required to provide emergency human services work in the event of an emergency disaster.
- Candidates must pass criminal history, child protective services, and DMV background checks.
- Resource/foster parents for youth in the Prince William foster-care program may not be employed by the Prince William Department of Social Services. Resource/foster parents for youth from other localities are welcome to apply.
Work Schedule:
The full-time schedule position (37.5 hours per week) is Monday through Friday, 9:30 am – 5:30 pm, subject to occasional changes for coverage, training, or meetings.
Starting Salary Range: $25.44 - $48.52 Hourly
Salary : $25 - $49
