Sr. Business Systems Analyst

Salary : $76,069.50 - $133,282.50 Annually

Location : Woodbridge, VA

Job Type : Full-Time (FT)

Job Number : 202509533

Department : LIBRARY

Division : TECHNOLOGY SERVICES

Opening Date : 02 / 21 / 2025

Closing Date : 3 / 9 / 2025 11 : 59 PM Eastern

GRADE : C43

Hiring Salary : $76,069 - $90,372.75

Introduction

Enjoy supporting technologies, supervising a team and providing exceptional customer service? Join the Technology Services Division (TSD) with Prince William Public Libraries (PWPL) and become a Senior Business Systems Analyst! Work with the assigned team to support technologies utilized by library staff and digital resources, which ultimately helps achieve PWPL's strategic goals.

The ideal candidate brings experience and knowledge in managing technology, which includes project planning and gathering feedback. A senior business systems analyst collaborates with their direct reports and assists the Technology Services Division Chief to maintain quality service for library staff and patrons. Creative thinking, purposeful passion and consistent customer-centered focus are necessary traits to be successful.

About This Role :

Reporting to the Technology Services Division Chief and part of the Division's Leadership Team, your role will be to supervise and have two (2) Business Systems Analysts as direct reports. The primary focus for you and your direct reports are to support technologies utilized by library staff. This includes, but not limited to working with County IT (DoIT) with desktops and laptops, mobile devices (iPads) plus various applications such as the integrated library system (ILS) and all electronic resources offered via the Digital Library.

Supervisory Role :

Work on hiring, counseling, training and evaluating their direct reports. Evaluations include setting annual goals and checking progress. Attend trainings and foster professional development.

Advanced, Tier 3 Support :

Serves as the system administrator for the integrated library system providing advanced, tier 3 support. Manage the various configurations of the ILS and lead efforts with upgrades to the system as new versions become available. This includes the testing and providing documentation for new functionalities and bug fixes. Utilize SQL and / or API knowledge for configuration and changes as needed by staff. Maintain SIP2 or other connection methods of 3rd party systems / applications authenticating with the ILS.

Project Management and System Analyses :

Analyze processes to improve business workflow and recommend solutions based on user requirements. Participate as a subject matter expert on RFP committees. Collaborate with the Division Chief to develop business cases and other project analysis documentation - cost / benefit analysis, risk analysis, etc. Lead efforts to prepare user documentation and provide end-user training.

Fiscal / Budget Management :

Assists the Division Chief with the management of the Technology Services Division budget. Initiates day to day procurement of technologies utilized by library staff. This includes new devices, software and subscriptions utilizing P-Cards or completing requisition documents for purchase orders (PO).

Minimum Requirements :

High school diploma or G.E.D. and six (6) years of related IT experience analyzing systems, administration, design and implementation of various technologies, and one (1) year of supervisory experience.

Preferences :

The ideal candidate will have :

Supervisory experience, specifically training and developing staff and conducting performance evaluations

Experience supporting technologies in a public library or utilized by the public

Experience managing library specific technologies such as an integrated library system (ILS) plus authentication and maintenance of 3rd party systems connected to the ILS

Experience in creating technical documentation such as standard operating procedures or instructional documentation

Experience with configuration, maintenance, and Tier 3 COTS applications support

Experience with SQL for gathering / pulling data and / or making necessary changes to system tables

Experience leading projects and managing technology changes

Special Requirements :

The position may require travel to other branches within the system. A DMV check will be conducted for employees who drive while on County business. This position requires a background check.

Work Schedule :

This is a full-time, 37.5 hours per week exempt position located at the Administrative Support Center. Office hours are usually between 8 a.m. - 5 p.m. Monday to Friday. However, this position will typically be "on-call" after normal office hours, including the weekend, once every four (4) weeks and available while library branches are open in case of emergency situations. There may be some remote work based on operational demands.

Starting Salary Range : $76,069 - $90,372.75

ADDITIONAL BENEFITS :

• Access to training and career development opportunities.
• Membership to the Virginia Library Association.
• We offer excellent benefits including comprehensive medical coverage options, paid holidays, personal days, and generous leave accrual.
• The County also participates in the Virginia Retirement System and offers 457 and 401a defined contribution plans.

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness. Learn more at Student Loan Forgiveness | Federal Student Aid.

Prince William County Government offers medical plans with corresponding pharmacy and basic vision coverage, as well as dental plans and a separate vision plan.

Full-time and part-time Prince William County Government employees are eligible to participate in our plans; however, the level and cost of benefits depends on the classification of the position.

The following positions do not accrue leave and are not eligible for holidays or other fringe benefits :

Click on the link below to explore our plans and rates.

I understand that information provided on my application is used to determine my qualifications. Information on my resume will not substitute for the education, work experience and required fields on the County application. Only information provided at the time of the application submission will be considered when determining my qualifications. Only responses to Supplemental Questions that can be verified in my submitted education and work experience will be credited.

Please select your highest level of completed education.

Please quantify your related IT experience such as analyzing systems, administration, design and implementation of various technologies.

Please quantify your supervisory experience.Make sure to include this information in the work history section of your application.

Which of the following areas best represent your management or supervisory experience? (Select all that apply.)

Which statement best describes your level of experience managing an integrated library system (ILS), including authentication and maintenance of 3rd party systems connected to the ILS ?

Which statement best describes your experience in developing technical documentation (e.g., standard operating procedures, instructional guides)?

Which statement best describes your experience with configuring, maintaining, and providing Tier 3 support for commercial off-the-shelf (COTS) applications?

How would you describe your experience using SQL for data retrieval and system table modifications?

In which industries have do you have experience working in and supporting various technologies? (Select all that apply.)

Which statement best describes your experience with change management. Select all that apply.

Please choose what best describes your level of experience in managing or contributing to technology projects.

Primary duties are performed in standard county business hours of 8 : 30-5, but some night and week monitoring of technology service requests is shared by all members of the Technology team. Are you available nights and weekends, if needed, to support Library IT services?

This is a full time, 37.5 hours a week, exempt position. Staff are generally scheduled during the following hours of Monday to Friday 8 : 00 am to 5 : 00 pm. Are there any days / times that you are unavailable?

Required Question

Salary : $76,069 - $90,373