What are the responsibilities and job description for the PM HOST - The Karol Hotel position at Princess K Investments?

Job Description

The Host at The Karol Hotel will be responsible for greeting and seating all guests in the restaurant to ensure each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated as quickly as possible to start their dining experience. This position's shift is afternoon / evening.

Essential Functions

Welcome each guest genuinely and seat them as quickly as possible
Maintain reservations on OpenTable
Ability to converse with guests to make them feel comfortable if there is a wait for tables
Use a rotation method to ensure seating is fair
Report to work on time and in proper uniform / approved attire
Work as a team with all team members within the hotel
Check greeter station assigned for cleanliness of area
Ensure the front of the restaurant is clean and all objects are dust free
Check all tables to ensure they are set up and ready to be seated with guests
Communicate to servers when seating tables
Assist servers when necessary
Drive forward kid’s dining initiatives by ensuring children are taken care of with proper activities and assisting with scheduling kitchen tours as applicable
Have knowledge of all areas within the hotel
Ability to communicate to the managers the flow of the restaurant
Quote accurate wait times
Watch the flow of the restaurant
Knowledge of menu and wine to assist guests with questions and or suggestions
Detail tables and remove items not in use, e.g. seating a party of two at a four top, the extra place settings should be removed
Never solicit tips
Attend monthly department meetings and daily stand ups
Perform other duties as management requests to service our guests.
Ability to use POS (point of sale) system
Take ownership of the restaurant
Assist managers with daily duties such as scheduling of stations
Follow the procedures addressed in the training manual

Hotel Performance

Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott.

Qualification Standards

Education & Experience

At least 18 years of age

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to use technology e.g. tablets, iPads

Ability to assist with menu revisions when needed

Physical Demands

Ability to sit or stand for extended periods of time

Ability to communicate clearly

Ability to lift 20 lbs. or more

Corrected vision to normal range

Long hours sometimes required

Ability to work afternoon and evening

Mental Demands

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction, and provide direction to others

Manage differing personalities within the office, the hotel and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

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PM HOST - The Karol Hotel

What are the responsibilities and job description for the PM HOST - The Karol Hotel position at Princess K Investments?

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