Patient Care Coordinator- Sales and Lead Generation

About Us:

At Skinjectables, we pride ourselves on providing personalized, results-driven services, and we are looking for an energetic and motivated Patient Care Coordinator to join our growing team. This individual will play a key role in attracting new patients and managing ongoing relationships through both inbound and outbound sales efforts.

Job Overview:

The Patient Care Coordinator will be responsible for generating leads, nurturing relationships, and assisting in driving sales within our Med Spa. This role focuses on both inbound and outbound calls, identifying prospective patients, providing information about our services, and converting leads into appointments. The ideal candidate will be comfortable with a sales-driven environment while maintaining a high level of professionalism, customer care, and attention to detail.

Key Responsibilities:

• Lead Generation & Sales:
• Conduct outbound calls to potential leads generated through various marketing channels
• Handle inbound calls from prospective patients, providing information about services, pricing, and scheduling
• Engage patients to understand their needs and match them with appropriate services
• Effectively communicate the benefits of our treatments, converting inquiries into consultations and appointments
• Meet or exceed monthly sales targets for new patient appointments and service bookings
• Patient Relationship Management:
• Build rapport and trust with potential and current patients through consistent and professional communication
• Assist in developing patient follow-up strategies, ensuring leads are nurtured and appointments are confirmed
• Provide a seamless experience for patients from initial inquiry to treatment scheduling, ensuring they feel valued and informed
• Scheduling & Coordination:
• Work closely with the scheduling team to ensure patients are booked in a timely manner based on their needs
• Manage and maintain an up-to-date database of leads, patients, and appointments
• Collaborate with the medical and spa teams to coordinate patient care and ensure a smooth experience
• Customer Service & Patient Education:
• Address patient inquiries related to services, payment options, and treatment packages
• Stay up-to-date on Med Spa treatments, specials, and promotions to effectively communicate to prospective patients
• Ensure all patient concerns are handled professionally and efficiently, maintaining a high standard of service

Skills & Qualifications:

• Proven experience in sales, customer service, or lead generation (experience in the Med Spa or beauty industry is a plus)
• Excellent communication and interpersonal skills with the ability to engage with a diverse range of patients
• Strong phone etiquette, with the ability to handle both inbound and outbound calls effectively
• Highly organized and able to manage multiple leads and schedules simultaneously
• Goal-oriented and results-driven, with a track record of meeting or exceeding sales targets
• Compassionate and patient-focused with a desire to create exceptional experiences for each individual
• Ability to work independently and as part of a team
• Proficiency in CRM software and general office tools (Google Suite, Microsoft Office, etc.)
  
  

Preferred Qualifications:

• Previous experience in a medical, wellness, or aesthetic sales role
• Knowledge of beauty and wellness treatments such as Botox, facials, and laser services
• Familiarity with appointment scheduling software and lead management systems
  
  

Why Join Us?

• Competitive compensation with commission-based incentives for meeting sales goals
• A supportive, collaborative team environment with opportunities for professional growth
• Access to a wide range of beauty and wellness treatments at discounted rates
• A positive and dynamic workplace where patient care is at the forefront
  
  

How to Apply:

If you're a motivated, customer-focused professional with a passion for sales and patient care, we want to hear from you!

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