Practice Care Manager

Job Title: Practice Care Manager

WHO WE NEED

We are looking for a talented, energetic, patient focused Practice Care Manager to join the PSFM family and lead our Patient Engagement team! You will play a crucial role in ensuring smooth operations at the front desk, providing exceptional customer service to patients, and overseeing administrative tasks. You get energized by helping people in need. In fact, you should LOVE people and be passionate about helping them solve their medical issues.

WHY PSFM?

We stive to provide a concierge patient care experience, and we are fantastic at doing it – check out our practice and our online reviews www.princetonmedicine.com.

WE ALSO OFFER:

• Competitive compensation – up to $23/hour depending on experience
• $500 Hiring Bonus payable after 120 days of continued employment
• Health Benefits – Medical / Dental / Vision
• 401K with a generous 4% company match
• Paid Time Off (PTO) & Sick Time Bank
• Fantastic Growth potential
• Weekly Lunch & Learn sessions

JOB TASKS AND RESPONSIBILITIES

• Provide administrative support to Practice Care Director
• Supervise front desk reception staff, including scheduling and training
• Oversee the Patient Engagement Communication Process
• Optimize and maintain providers’ schedule and coordinate provider follow-up appointments
• Execute patient outreach calls to ensure patient preventative services are achieved, i.e. Annual Physicals, Medicare Wellness Visits, Visit Programs, etc.
• Collaborate with partner payers to achieve mutually defined quality, health, and costs of care goals with Value -Base Programs (Horizon, AmeriHealth, MIPS, etc.)
• Assist in developing patient education materials

THIS IS JOB IS IDEAL FOR SOMEONE WHO IS:

• Dependable
• People-oriented
• Detail-oriented

WHAT YOU SHOULD HAVE:

• Must be able to lead a team and work effectively and efficiently as part of the team
• Strong knowledge of medical terminology
• Very good interpersonal / human relations / people management skills
• Must be very comfortable and confident using technology and familiarity with EMR systems
• Knowledge of HIPAA, Meaningful Use or MACRA is an asset
• Must be well organized, detail oriented and able to communicate effectively
• Ability to maintain confidentiality
• Ability to respond to issues and questions in a tactful and professional manner
• Ability to establish departmental service standards
• Must have a strong work ethic.

Education:

• College Degree – Public Health / Health Care Management preferred, or Biology, Health Sciences or Health Care Informatics.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Medical Specialty:

• Primary Care
• Sports Medicine

Schedule: Monday to Friday

Experience: Supervisory experience in customer service setting

Work Location: In person

Job Type: Full-time

Pay: Up to $23.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Lawrenceville, NJ 08648 (Required)

Work Location: In person

Salary : $23