TPA Relations Coordinator

What You'll Do

We’re looking for a TPA Relations Coordinator to establish and maintain effective relationships with Third Party Administrator (TPA) Firms ! In this role, you'll serve as a point of contact for TPA firms and provide technical assistance and marketing best practices of key services to assist in the completion of their day to day activities. In addition, you'll market new services and processes to TPAs to increase satisfaction with the Principal Financial Group and participate in projects and workgroups providing expertise on TPA

• Provide service to existing TPA firms via phone, email, and web conferences. Encourage use of our company products and services to build and retain TPA block business, while ensuring a consistent message about our capabilities. Assist in identifying solutions that meet a TPA firm’s needs.
• Communicate effectively with internal and external customers. Participate in meetings with Retirement plan service representatives, marketers, and TPAs, and present a professional image of the company.
• Identify case specific situations and collaborate with client facing service team for resolution, identify training needs to partner with leaders for continuing education, and perform other miscellaneous job-related duties.
• Assist new and existing TPAs in maximizing use of technology through completion of walk through demonstrations of our technology and web tools, including initial set up and introduction to our service model

Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!

Who You Are

• Bachelor's degree or equivalent experience of 8 years
• 2 years of related work experience
• Excellent customer service and relationship building skills required.
• Business unit knowledge.
• Must have problem solving and analytical skills.
• Requires basic computer and business unit software skills

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$20.84 - $39.81 / hour
Time Off Program

Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
Pension Eligible

Yes
Additional Information

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers and Green Card for Employment-Based Immigrants

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our careers site to learn more about our purpose, values and benefits.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date

8/28/2024
Most Recently Posted Date

8/28/2024

LinkedIn Remote Hashtag

#LI-Remote

Salary : $21 - $40