RESPONSIBILITIES

• Patient Intake and Scheduling
  • Process referrals, including physician notes and imaging reports.
  • Schedule appointments, follow up within 24 hours, and manage reminders or rescheduling.
  • Educate patients on insurance, financial responsibilities, and appointment details.
• Insurance Verification and Documentation
  • Verify benefits, calculate balances, and obtain prior authorizations.
  • Document Prescription Monitoring Program (PMP) reports and update EHR records.
  • Maintain accurate patient charts with up-to-date insurance and benefit details.
• Communication and Customer Service
  • Collaborate with providers to request information, update referrals, and share reports.
  • Respond promptly to inquiries from patients, providers, and website submissions.
  • Maintain professionalism in handling VIP and sensitive requests.
• Recordkeeping and Reporting
  • Document activities in the EHR system with attention to detail.
  • Update tracking spreadsheets for bonus metrics and KPIs.

REQUIREMENTS

• High school diploma or equivalent.
• Healthcare customer service, insurance verification, or a related role preferred.
• Bilingual skills are preferred but not required.
• This role requires the ability to sit for prolonged periods, use a computer and phone extensively.