Software Trainer

Description

Do you have experience with our ProQA and AQUA software? Are you interested in teaching others about life saving systems? Are you ready to take the next step in your career? Then look no further than this opportunity as a Software Trainer! This is a great opportunity to join an amazing team while making an impact for good!

Summary: The Software Trainer provides students in assigned classes with excellent installation, training and scenario practice with Priority Dispatch software products. The trainer will also serve as a knowledgeable resource and provide excellent service to our customers either in person or in a remote environment. The trainer will also take a proactive role in providing feedback to department managers as well as to the Curriculum team regarding errors, omissions or recommended improvements to training materials, processes, or procedures.

Responsibilities

• Provides software installation and instruction, meeting all PDC requirements.
• Training preparation and maintenance, including pre-class contact and post-class documentation.
• In conjunction with PDC Protocol Experts and the Remote Training Coordinator, serves as a software-specific expert for questions from students and client agencies.
• Participates in workshops, conferences, presentations, or demonstrations as assigned by the Client Services Manager or as required to maintain instructor certification.
• All other duties as assigned.
  
  

Qualifications

Qualifications:

• Requires HS Diploma.
• Experience with use and/or troubleshooting of ProQA and AQUA software.
• Experience with use and/or troubleshooting of ProQA System Administration and Reports modules.
• Strong presentation skills.
• Excellent customer service skills.
• Ability to teach several individuals of various computer skill levels.
• Ability to handle stress of long travel.
• Multi-task oriented.
• Ability to achieve a goal in a prescribed time-frame (instruct material in allotted class time).
• Manage various details of travel schedules.
• Flexible with hours to meet company needs.
  
  

Preferred Qualifications

• Experience in problem-solving, interpreting complex data elements, articulating findings, and providing solutions in high-stress work environments.
• Current ProQA and AQUA Instructor qualification or the ability to obtain within 45 days of hire
• Experience installing our products in both networked and stand-alone environments.
• Emergency Communications Center experience.
• Current or previous certification in any discipline of the Priority Dispatch System
• Knowledge of internal processes and company mission/values.
  
  

Physical Requirements/Essential Job Functions

• Organizing and coordinating information and deadlines
• Problem-solving
• Creating written communication
• Frequent computer and telephone use
• Attendance during core business hours
• Concentrating for long periods of time
• Performing repetitive movements, such as lifting, pushing, reaching
• Standing for long periods of time
• Walking frequently
• Occasional l ifting to 50 pounds
• Travel of up to 75% may be required
• Occasional urgent unscheduled travel/assignments may be required
  
  

Our Company

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support.

Equal Employment Opportunity Employer Click here to view the Federal EEO poster: