Cannabis Compliance Assistant (Banking)

Cannabis Compliance Assistant – Job Description

The Cannabis Compliance Assistant is responsible for monitoring customer activity using cannabis-specific software and communicating compliance requirements with customers. This position will relate to Cannabis Related Business (CRB) clients directly via telephone, email, or chat.

Classification: Full-Time

FLSA Status: Non-Exempt

Department: CRB Operations

Statement of Expectations

Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent Prism with a high level of integrity and professionalism.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Maintain a high level of rapport with other departments of the Bank and all co-workers.
• Possess a work ethic that includes neatness and punctuality.
• Exhibit a professional, business-like appearance and demeanor.
• Answer all voicemails and emails within 24 hours of receipt.
• Confer with management concerning questions, procedures, necessary information, form completion, and problem resolutions.
• Complete and attend all required training.
• Maintain satisfactory attendance.
• Maintain confidentiality of sensitive information.
• Follow policies, systems, and controls to ensure compliance with regulations, laws, guidance, and internal policies.

Essential Functions

• Assist clients by determining needs and referring them to the correct staff personnel.
• Collect and review legal documentation for Prism Bank cannabis customer applications before account opening and tracking expiration license dates in cannabis software.
• Log, update, and maintain cannabis software.
• Ask open-ended questions to engage customers in compliance requirements and expectations.
• Field customer questions, inquiries, and all general customer-related questions.
• Demonstrate excellent phone manners.
• Manage cases in cannabis software.
• Monitor and prepare compliance reviews and Suspicious Activity Reports.
• Meet compliance deadlines and filing timeframes.
• Provide CCC with the required information on closed accounts.
• Provide UBs with client profile updates.

Additional Responsibilities

• Perform other duties as assigned.

Physical Activities Required to Perform Essential Functions

This is sedentary work that requires the following physical activities:

• Sitting or standing for long periods, walking, finger dexterity, feeling, repetitive motions, talking, hearing, and visual acuity.
• Occasional lifting (up to 35 pounds of computer equipment).
• May be required occasionally to stoop or kneel.

Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation.

Working Conditions

• Normal office environment
• Moderate noise level

Knowledge, Skills, and Abilities

• Good verbal and written communication skills.
• Good interpersonal Skills.
• Demonstrate dependability through good attendance and adherence to timelines and schedules.
• Strong attention to detail.
• Good analytical and problem-solving skills.
• Good organizational and time management skills.
• Strong sense of customer service.
• Able and willing to continue business skill development.
• Ability to learn basic computer programs and processes.

Education and Experience

• High School diploma or equivalent
• 1 years of professional work experience, money-handling, or cashier experience is preferred.

Reporting

This position reports to the Cannabis Compliance Manager.

Supervisory Responsibility

This role has no supervisory requirements.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type and Expected Hours of Work

This is a Full-Time position with typical working hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours and work shifts may change in accordance with business needs. There is a possibility of remote work.

Reasonable Accommodation Statement

To perform this job successfully, an individual must be able to perform each essential duty listed below satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

AAP/EEO Statement

Prism Bank is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person