What are the responsibilities and job description for the Patient Services Representative (Front Desk), for our Virtual Center in Greenville position at Prisma Health Urgent Care by Wellstreet?
GREAT OPPORTUNITY for a Patient Services Representative (PSR) in the Greenville SC area! We are looking for friendly and professional front desk/medical reception staff for our Prisma Health Urgent Care Virtual Clinic. This will be a FT on-site position with the home office being located at 1298 Woodruff Rd, Greenville, SC 29607.
At Prisma Health Urgent Care, we pride ourselves on delivering accessible, high-quality healthcare with compassion and efficiency. Our journey is marked by a commitment to deliver top-notch medical care while ensuring convenience and compassion for our patients. Our team is dedicated to creating a supportive and welcoming environment for both patients and staff.
- Paid Time Off (PTO) & Paid Holidays
- Competitive Benefits: Including Medical, Dental, Vision insurance, and more
- Matching 401K Plan
- Career Development & Leadership Opportunities
A Purposeful Endeavor - Being part of our team isn't just a job; it's a shared meaningful purpose. As a PSR you will be a vital part of our Clinic Staff team. Your role with us is more than a career; it's an opportunity to make a positive impact on the lives of those we serve by providing uncompromising care, one patient at a time!
The Patient Service Representative is the first point of contact between the patient and clinical staff. Patient check in, insurance verification, collection of co-pays and balances, various other front office duties. The front office position plays a vital role of ensuring & exceeding the expectations of the patient with the Prisma Health Urgent Care experience.
ROLE & RESPONSIBILTIES:
**A full-time schedule is 36 hours/3 days per week/7:45am-8pm. We are open 7 days per week with rotating shifts. You will be required to work 50% of weekends a month and occasional holidays. Our schedule is shared with team members on a monthly basis, 2 weeks in advance. Employees will have a 'home' location, and there may be occasional travel to different locations in case of a single-covered facility callout.**
- Greet patients and provide instructions to all visitors in a polite and professional manner
- Analyze health insurance benefits, verify insurance eligibility and relay relevant information regarding payment policies and billing/collection processes
- Maintain the readiness of the Prisma Health Urgent Care reception area
- Perform clerical tasks and adhere to established policies and procedures
- Determine and collect each patient’s financial responsibility
- Assist the practice manager and other staff as required
- Provide overall support for Physicians and office operations
- Obtain and document patient history
- Understand and enforce standard healthcare regulatory requirements
- Collect and maintain all patient and business documents while maintaining confidentiality
- Perform office procedures including all general administrative duties
- Document Electronic Medical Record (EMR) all medical interventions
- Assure HIPAA and OSHA compliance
- May be asked to travel to nearby Prisma Health Urgent Care locations to support the staff
Minimum Qualifications:
- High school diploma or equivalent.
- Prefer at least one year experience in a medical office or emergency room setting.
- Urgent care experience preferred, but not required.
- Ability to work 8am to 8pm 3 days/week, rotating weekends and holidays.
- Experience with insurance eligibility and co-pay determination. Certification & experience as a medical assistant a plus, but not required.
