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Logistics Operations Manager

*Private*
Santa Clara, CA Full Time
POSTED ON 1/15/2025
AVAILABLE BEFORE 3/25/2025

Job Description

Job Description

Job Title : Regional Operations Manager – Northern California

Location : Santa Clara, CA

Company Overview

A leading furniture delivery and logistics company with operations in Los Angeles, Santa Clara, and Sacramento.

Position Summary

The Regional Operations Manager will oversee Northern California operations, focusing on productivity, service quality, and daily logistics. Reporting to the CEO, this role collaborates with other regional divisions to ensure seamless operations and exceptional customer experiences.

Key Responsibilities

Leadership and Team Management

  • Supervise and support office leads, warehouse leads, and delivery drivers (~10 staff).
  • Oversee dispatch and customer service teams, ensuring high performance.
  • Resolve customer complaints and damage claims promptly while working to reduce incidents.
  • Conduct performance reviews and foster a positive, motivated work environment.

Warehouse and Logistics Operations

  • Ensure the Santa Clara division meets / exceeds productivity targets and operational efficiency.
  • Oversee inventory management and ensure accurate, timely deliveries across Northern California.
  • Maintain a clean and safe work environment.

    • Service Quality and Customer Satisfaction

  • Develop and implement quality control procedures to maintain high service standards.
  • Drive customer satisfaction through timely and professional service.

    • Process Improvement

  • Create and refine operational processes to boost efficiency and consistency.
  • Implement best practices across the division.

    • Communication and Collaboration

  • Serve as the primary liaison between the Santa Clara office and the CEO.
  • Communicate regional challenges, successes, and needs effectively to upper management.
  • Oversee the logistics of deliveries both in the Southern California area and transfers between other divisions in order to ensure timely and accurate delivery of inventory.

    • Metrics for Success

  • Employee satisfaction and retention.
  • Optimized labor costs and profitability.
  • Improved average order value and reduced damages / refunds.
  • High customer ratings on Google and Yelp.
  • Clean, organized, and safe work environment.

    • Qualifications

  • 10 years of experience in Logistics Operations with 5 years of management experience
  • Bachelor’s degree in Business, Management, or related field (or equivalent experience).
  • Proven experience in operations / logistics management, preferably in the furniture industry.
  • Strong leadership, communication, and organizational skills.
  • Proficient in inventory and logistics management.

    • Job Details

  • Type : Full-time
  • Pay : $150,000-$175,000
  • Schedule : 8-hour shifts, in-person work in Santa Clara, CA

    • Benefits

  • 401(k) with matching
  • Health, dental, and vision insurance
  • Paid time off

    • Company Description

    We Provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    California applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com / privacy -notice-california-applicants.”

    Company Description

    We Provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. “California applicants : to see how we protect your data, visit our website at https : / / www.bbsi.com / privacy-notice-california-applicants.”

    Salary : $150,000 - $175,000

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