What are the responsibilities and job description for the IT Support Manager position at Prizm Document & Technology Solutions?
As an IT Support Manager at Prizm Document & Technology Solutions, you will be responsible for managing our organization’s helpdesk platform as well as leading a team of IT professionals to provide front line IT support to our clients. In addition, you will also play a key role in project management and ensuring superior customer service. Your day-to-day responsibilities will include : Collaborating effectively with colleagues to ensure optimal service delivery and exceed customer expectations across all IT services. Managing and mentoring the helpdesk team, ensuring performance and efficiency. Overseeing the resolution of IT issues related to hardware, software, and networking. Fostering a customer-focused approach, ensuring high-quality support and user satisfaction. Tracking and reporting on helpdesk metrics, incidents, and solutions. Managing IT projects and collaborating on new software / hardware implementations. Continuously evaluating and enhancing helpdesk operations for efficiency and quality. Ensuring helpdesk operations comply with security policies and educate staff on best practices. You are someone who has : Associate’s degree in Information Technology, Computer Science, Business Administration, or related experience. IT certifications such as CompTIA A , ITIL Foundation, or Microsoft Certified : Modern Desktop Administrator Associate a bonus. 3 years of experience in IT support or a helpdesk environment. Strong knowledge of IT systems, hardware, software, and networks. Familiarity with helpdesk tools and ticketing systems (e.g., Zendesk, ServiceNow, Jira). Understanding of incident management workflows. Excellent communication and interpersonal skills. Ability to manage multiple projects and tasks in high pressure situations Strong problem-solving and decision-making abilities. Leadership and team management capabilities, including coaching and performance management. Ability to prioritize tasks effectively in high-pressure environments. Experience in tracking and analyzing helpdesk performance metrics. A customer-focused mindset to ensure high satisfaction levels. The compensation range for this position is $70,000 - $90,000 annually, commensurate with experience. We know you have your choice of roles for your next opportunity. Here's why we think you should choose Prizm Document & Technology Solutions : Benefits include Paid Vacation, Medical, Dental, Vision, and retirement plan available. Check out our website https : / / www.prizmtech.com / About Prizm Document & Technology Solutions Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier / printer sales and service, document management, and BCDR (business continuity / disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best! Prizm Document & Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Prizm Document & Technology Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Powered by JazzHR
Salary : $70,000 - $90,000