What are the responsibilities and job description for the Tech Support - Helpdesk position at Prizm Document & Technology Solutions?
We're looking for an experienced IT support specialist to provide our team with top-notch assistance! You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If this sounds like an exciting opportunity, start your application today!Compensation:
$45,000 - $55,000 yearly
Responsibilities:- Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
- Run security checks on all of our systems to ensure we are protected from cybersecurity threats
- Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently
- Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
- Provide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support
- Use strong communication skills to make clients feel comfortable with their technology
- Be a team player to provide the absolute best experience to end-users
- Must be able to work independently and set daily goals as well as quickly change gears as emergencies arise
- Top-notch customer service skills and driven to make our business succeed
- Skilled in communication, time management, and organization
- Expert-level Microsoft Office skills
- High school diploma or G.E.D. required, associate’s degree in information technology or computer science is a bonus
- 2 years experience in a professional IT setting
- Able to create detailed documentation for all tickets and SOPs
- Ability to simplify complex topics when working with clients
Prizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT service, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop-shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!
Salary : $45,000 - $55,000
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