What are the responsibilities and job description for the IT Helpdesk position at Reid Petroleum?
Description
IT Helpdesk – Join the Reid Petroleum IT Team!
Are you a tech-savvy problem solver who enjoys helping others? Do you have a knack for troubleshooting and a passion for technology? If so, Reid Petroleum is looking for a Helpdesk Associate to join our growing IT team!
Who We Are
Reid Petroleum has been a trusted name in fuel distribution and retail for over 100 years. Since our founding in 1922, we’ve been committed to delivering quality fuel products and exceptional service across New York State and have continued into Pennsylvania. As we continue to grow, so does our need for top-notch IT support to keep our systems running smoothly.
What You’ll Be Doing:
- Managing incoming support tickets in the SolarWinds helpdesk system and handling IT support phone inquiries.
- Providing technical assistance through remote support, phone, or on-site for our corporate office staff.
- Updating and maintaining IT documentation and knowledge-base articles.
- Collaborating with internal support teams and external vendors to resolve issues quickly and efficiently.
- Setting up, maintaining, and troubleshooting IT equipment for users.
What We’re Looking For:
- Associate’s Degree in Information Technology or relevant experience.
- IT certifications like CompTIA ITF , CompTIA A , MS MD-100, MCA Modern Desktop Administrator (a plus, but not required).
- Experience with Windows operating systems (Linux knowledge is a bonus).
- Prior experience in retail or fuel retail environments is a plus.
- Strong problem-solving skills and the ability to juggle multiple tasks.
- A positive attitude and great communication skills—you’ll be helping people, after all!
Benefits:
At Reid, we believe in taking care of our employees just as much as we take care of our customers.
Here’s what you can expect:
- Competitive hourly pay
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO) and holidays
- Employee discounts
- Career growth and development opportunities
This is your chance to be part of a historic, family-owned company with a forward-thinking approach to technology. If you’re ready to grow your IT career with a company that values innovation and teamwork, apply today!
Salary : $22 - $25
