What are the responsibilities and job description for the IT Specialist position at Pro-Active Engineering?
The IT Specialist works with the IT Administrator to diagnose computer problems, monitor computer processing systems, and install software, and performs tests on computer equipment and programs.
Duties / Responsibilities :
- General awareness of computer systems and PC repair.
- Ability to deploy, configure, and support operating systems and company backup systems.
- Understanding and appreciation for general information security within systems and user devices.
- Monitor and respond in a timely manner through the IT Ticketing System to incoming requests relate to IT issues.
- Maintain user PCs, including upgrades and configuration as needed.
- Assist with onboarding of new users.
- Follow / create / update written procedures and work instruction documentation.
- Install, configure, and upgrade PC software.
- Ability to troubleshoot networked computers, printers, and Microsoft Office products.
- Ability to diagnose and resolve basic technical issues. Willingness to learn the more high-end IT issues.
Competencies :
Required Education and Experience :
Preferred Education and Experience :
Compensation and Benefits :
Pro-Active Engineering offers a competitive wage based on experience and a generous benefits package to include health, dental, vision, life insurance, short and long-term disability, retirement plan with a company match, FSA, paid vacation, sick days, holidays and Gain Sharing bonuses.
Pro-Active Engineering is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other category protected
