What are the responsibilities and job description for the Client Advisor position at Pro Auto Spa?
Job Description: Client Advisor
Pro Auto Spa, Colorado Springs' premier automotive shop specializing in window tinting, hail damage repair, paint protection film and ceramic coating, is seeking a highly skilled and motivated Client Advisor to join our dynamic team. As the only Ceramic Pro Elite dealer in Colorado Springs, Pro Auto Spa sets the standard for excellence in automotive aesthetics and protection. With a commitment to quality craftsmanship and exceptional customer service, we take pride in delivering superior results to our clients.
Accountability – Trust – Teamwork – Self Improvement – Commitment - Communication - Respect
Position Overview: Are you a car enthusiast with a knack for customer service? Pro Auto Spa is seeking a knowledgeable and customer-focused Client Advisor to join our team. As a Client Advisor, you will be the face of our business, engaging with clients, understanding their needs, and guiding them through our range of services to ensure an exceptional experience. You will also be our company representative in the community while engaging in various events.
Responsibilities:
- Client Consultation: Engage with customers to understand their automotive detailing and customization needs. Provide expert advice, guidance, and recommendations on services and products offered by Pro Auto Spa.
- Sales and Revenue Generation: Effectively communicate the value propositions of various detailing and customization services to clients. Drive sales by offering tailored solutions that meet individual customer preferences and budget requirements.
- Product Knowledge: Maintain up-to-date knowledge of the latest automotive detailing techniques, products, and trends. Educate clients on available services, materials, and technologies to assist them in making informed decisions.
- Customer Relationship Management: Build and maintain strong relationships with clients, ensuring exceptional customer satisfaction throughout their experience with Pro Auto Spa. Follow up on service inquiries, address concerns, and handle any post-service issues promptly and professionally.
- Collaboration: Liaise with the detailing and customization teams to ensure accurate service delivery and manage client expectations. Coordinate with other departments to guarantee a seamless customer experience.
- Administrative Tasks: Manage sales transactions, scheduling, maintain accurate records of customer interactions, and assist with administrative duties as required.
Additional Responsibilities:
● Represent the organization in the community at various events in a professional and ethical manner at all times.
● Represent our core values in all your daily tasks.
● Maintain a high level of professionalism and empathy when interacting with customers.
● Collaborate with other teams to address customer concerns and escalate complex issues when necessary.
● Identify opportunities for process improvements and contribute to the development of customer service strategies.
● Work with a team while demonstrating good interpersonal skills and a strong work ethic.
Requirements:
● Passion for automobiles and a strong understanding of car detailing, paint protection, and customization.
● Proven experience in a customer-facing role, preferably within the automotive industry.
● Excellent communication and interpersonal skills.
● High degree of professionalism required.
● Ability to effectively listen to clients' needs and provide tailored recommendations.
● Detail-oriented with strong organizational abilities.
● Proficiency in scheduling and using customer management systems.
● Willingness to learn and stay updated on industry trends and products.
● Ability to work well in a team environment and collaborate with colleagues.
● Flexibility to adapt to changing customer needs and business requirements.
Schedule:
The position requires a varied schedule. Majority with be 8am-5pm. You will need to be available some evenings and Saturdays.
Compensation:
The salary for this position is based on experience and is negotiable. Pro Auto Spa values its employees and offers competitive compensation packages commensurate with skills and expertise. Base salary is offered between $32,000- $40,000 per year. Additional compensation schedule based on revenue generated is applied beyond the base salary.
Interested parties please email your resume along with a 3-5 minute video using persuasion to display how you would be the best fit for this position to Joanna@proautospa.com. Include one of our core values (listed above) as a reason why you make a good fit for our organization. Thank you for taking the opportunity to consider Pro Auto Spa for your next career.
Salary : $32,000 - $40,000
