What are the responsibilities and job description for the Customer Service - EBENSBURG, PA position at Pro Disposal?
Customer Service Representative
Pro Disposal Inc. collects trash and recycled materials in the Central Pennsylvania Region. Currently, we operate out of four regions of Portage, Johnstown, Altoona, and Philipsburg and serve customers in eight counties. We are seeking a well-spoken and professional Customer Service Representative to help fulfill the needs of our growing customer base.
Responsibilities:
- Providing introductory information to new customers
- Ensuring that customers are satisfied with products or services
- Informing customers or clients of additional products or services
- Determining the most effective ways to answer a clients or customers questions
- Escalating queries and concerns
- Troubleshooting common issues with a service
- Working with a team of CSRs and other departments to find appropriate solutions
- Assist collections department with outbound calls
Requirements:
- Experience handing incoming and outgoing phone calls
- High School Diploma, or equivalent
- Previous work experience in customer service
- Accounting knowledge (preferred)
- Proficient in Microsoft Office
- Ability to work independently
Benefits:
- Full-time employment
- Weekday schedule, First Shift
- Health Benefits
- 401k Profit Matching
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