What are the responsibilities and job description for the Delivery Scheduler / Router position at Pro Home Service and Delivery?
Job description
We are looking for a motivated self-starter to join our routing team!
Duties:
- Arranging time windows with clients; routing by location; anticipating delivery requirements; completing routing process by established deadlines.
- Monitors routes and communicates with delivery drivers throughout the day.
- Updates systems by verifying and entering data, including rescheduled deliveries.
- Keeps customers informed by notifying them with their delivery time windows, delivery issues; answering questions and responding to requests.
- Maintains customer service by providing quality information and resolution.
- Documents actions by completing and updating systems.
- Contributes to team effort by accomplishing related results as needed.
Experience:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written, in English
Company Profile:
Pro Home Services provides white-glove, last-mile delivery solutions for one of the largest high-end furniture retailers in the country.
Job Purpose:
Serves clients and customers by verifying orders, routing, and communicating regarding the next day's deliveries.
- Skills/Qualifications:
Experience with Dispatch Track preferred, Self-starter, Strong Excel skill, Microsoft Word skill, Organization, Customer Service, Great Verbal Communication, Handles Pressure, Multi-tasking, High Energy Level, Teamwork, Telephone Skills, Data Entry Skills, Problem Solving, Client Relationships, Coordination, Organization, Thoroughness, Dependability, Deadline Oriented.
Schedule: Monday-Friday, 8:00 AM to 5:00 PM. This position does require some overtime.
Pro Home Services offers competitive wages, medical benefits, and paid vacation to full-time employees.
Job Type: Full-time
Salary: $15.00 - $17.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Overtime
Ability to commute/relocate:
- Conroe, TX 77303: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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- Sales experience is a plus
- Ability to communicate effectively with customers from diverse backgrounds
- Multilingual skills, particularly in Spanish, are highly desirable
Requirements:
- Bilingual proficiency in English and Spanish is preferred
- Strong analytical skills to assess customer needs and provide appropriate solutions
- Excellent phone etiquette and the ability to handle challenging customer situations with empathy and professionalism
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Conroe, TX 77303: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 – 50 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $15 - $17