What are the responsibilities and job description for the Scheduler position at Scarsdale, TX?
Responsibilities:
Heavy scheduling; schedules patients for all imaging modalities.
Responsible for answering high volume of incoming calls from patients, physicians, physician office staff in a timely and professional manner.
Responsible for scheduling patients from receipt of orders faxed into the schedule.
Responsible for scheduling patients accurately and timely.
Responsible for canceling and re-scheduling patient appointments timely efficiently.
Tracks and follows up on no-show patients.
Tracks and takes appropriate action regarding outstanding physician orders.
Qualifications:
Minimum 1 year experience in a free standing imaging facility or as a physician's appointment coordinator.
High School Diploma or GED equivalent required.
Basic clerical skills.
Medical Terminology.
Bilingual (English/Spanish): Preferred, but not required.
Skills:
Technical, critical independent thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
Demonstrate ability to communicate clearly, directly, and professionally.
Demonstrates consistent use of customer service skills (acknowledging others, phone skills, anticipating and responding to customer needs).
Demonstrates professional behavior in actions and consistently portrays a positive attitude.
Identifies role as a team member and works efficiently to achieve goals of team/department.
Experience:
Scheduling: 1 year (Required)
Customer Service: 1 year (Preferred)
Education:
High school or equivalent (Required)
Language:
English and Spanish (Preferred)
Heavy scheduling; schedules patients for all imaging modalities.
Responsible for answering high volume of incoming calls from patients, physicians, physician office staff in a timely and professional manner.
Responsible for scheduling patients from receipt of orders faxed into the schedule.
Responsible for scheduling patients accurately and timely.
Responsible for canceling and re-scheduling patient appointments timely efficiently.
Tracks and follows up on no-show patients.
Tracks and takes appropriate action regarding outstanding physician orders.
Qualifications:
Minimum 1 year experience in a free standing imaging facility or as a physician's appointment coordinator.
High School Diploma or GED equivalent required.
Basic clerical skills.
Medical Terminology.
Bilingual (English/Spanish): Preferred, but not required.
Skills:
Technical, critical independent thinking and interpersonal skills relevant to area in order to effectively communicate with physicians, health team members, patients and families.
Ability to prioritize work with minimal supervision, in order to independently carry out the duties of the position.
Demonstrate ability to communicate clearly, directly, and professionally.
Demonstrates consistent use of customer service skills (acknowledging others, phone skills, anticipating and responding to customer needs).
Demonstrates professional behavior in actions and consistently portrays a positive attitude.
Identifies role as a team member and works efficiently to achieve goals of team/department.
Experience:
Scheduling: 1 year (Required)
Customer Service: 1 year (Preferred)
Education:
High school or equivalent (Required)
Language:
English and Spanish (Preferred)
