Inside Sales & Customer Service Specialist

Do you thrive on working closely with customers? Customizing solutions? Closing deals? Our sales employees are self-motivated, savvy strategists who strive to understand their customers’ business needs and then figure out the best solution. Our sales teams work closely with our engineers and field service techs to ensure our customers reach their packaging performance goals today – and tomorrow.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you’re an ambitious sales leader who’s energized by partnering with their customers to realize their future, we want to talk to you.

Do we have your attention? Keep reading.

The Inside Sales & Customer Service Specialist proactively seeks to increase aftermarket sales opportunities with our existing customer base. This position will focus primarily on the Greydon business, an innovative brand within ProMach's Labeling & Coding Business Line. Timely and accurate response to customer inquiries and order entry demands as well as building strong internal and external customer relationships is critical to meeting the goals of the company. The Specialist will regularly follow-up on opportunities for regaining customer order activity, open quotes, coordinate delivery schedules and complete order entry for procurement and shipment.

Are you excited about this work?

• Increases aftermarket sales revenue through direct-sales efforts that include retention of sales for existing customers, recovery efforts for lost customers and identifying at risk customers.
• Develops positive relationships with customers in order to effectively analyze customer requirements and promote company services to meet those requirements. Documents customer discussions in the company’s CRM system.
• Enhance customer retention by monitoring customer satisfaction with aftermarket support and quickly responding to customer concerns / requests.
• Complete order entry for aftermarket opportunities gained through proactive customer outreach.
• Explore customer interest in upgrading technology or acquiring additional equipment; facilitates contact with appropriate Sales representative to continue process.
• Identifies the customer’s expected order date and ship date for parts quotes. Follows-up on quotes that are not converted into orders.
• Provides continued post sales follow up to ensure scheduled customer shipment date is met. Follows up with customers regarding delays in original ship dates or any other concerns, including special attention to back orders.
• Assists Customer Service by directing general phone calls and receiving customer orders.

What’s in it for you?

There's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.

In addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical / dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!

Please note that the pay ranges listed on external job boards, outside of our posting details, do not accurately reflect our internal compensation ranges.

If this sounds like you, we want to connect!

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

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ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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