What are the responsibilities and job description for the Restoration Manager position at Pro Resources Staffing Services?
Pro Resources is seeking a Restoration Manager for a client in Fort Wayne, IN specializing in water damage restoration and commercial janitorial cleaning services across Northeast Indiana. This position oversees all aspects of mitigation claims, managing restoration, loss, and repair projects from start to finish. The role ensures exceptional customer service is consistently delivered to clients. Responsibilities include supervising technicians and project managers, scheduling technicians for mitigation tasks, and coordinating routine floorwork services for customers. Apply Today!
Compensation
Compensation
- Compensation: Up to $90,000 per year
- Scope, estimate and manage restoration projects in a timely manner.
- Manage restoration projects in a timely manner.
- Maintain night and weekend emergency service call schedule.
- Manage technicians, project managers and subcontractors.
- Manage projects from inception to completion.
- Analyze problems and makes recommendations to resolve problems.
- Follow-up on customer inquiries and questions.
- Establish and maintain good relationship with insurance companies.
- Maintain open communication with customers, employees, and subcontractors.
- Ensure adherence to company standards and quality.
- Complete all paperwork.
- Prioritize projects.
- Review paperwork with customer at the end of each job.
- Schedule technician assignments.
- Exercise good judgment when negotiating new business.
- Manage restoration: mitigation – drying, repair, all required insurance work.
- Manage air duct cleaning, floor care, and window cleaning.
- Responsible for compliance with federal, state, and local requirements.
- Responsible for hiring and training new technicians.
- Troubleshoot cleaning equipment, drying equipment and truck mounts and repair
- Conduct employee evaluations.
- Valid Driver’s License
- Clean Driving Record and able to pass Insurance Eligibility Criteria
- Acceptable Criminal Background Check
- 2-3 years of Customer Service Experience
- 3 years supervisory experience
- General construction knowledge
- 5 years prior experience in the field
- DOT Certification
- Water Damage Restoration Technician (WRT) certified
- Applied Structural Drying Technician (ASD) certified
- Applied microbial Remediation Technician (AMRT) certified
Salary : $90,000
