What are the responsibilities and job description for the Service Administrator position at Pro Resources Staffing Services?
Pro Resources is seeking a Service Administrator for a client in Goshen, IN. The Service Administrator plays a crucial role in the automotive repair facility, serving as the main point of contact between customers and the service department. This position is responsible for managing service appointments, ensuring efficient workflow, handling customer inquiries, and maintaining accurate records. The ideal candidate will have strong administrative skills, excellent communication abilities, and a passion for delivering outstanding customer service. Apply Today!
Shift and Compensation
- 1st Shift
- Compensation is from 37,440 USD to 52,000 USD per year
Job Duties
Greet customers and assist with inquiries in person, over the phone, and via email
Schedule service appointments and coordinate with the service team to ensure timely repairs.
Provide customers with detailed information about services, repair timelines, and costs.
Administrative Tasks
Create and manage repair orders, work orders, and invoices.
Assist the service manager in prioritizing work orders and scheduling technician tasks.
Monitor the progress of repairs and keep customers informed of any updates or delays.
Ensure that all completed repairs meet quality standards and customer expectations.
Maintain the cleanliness and organization of the service desk area.
Provide administrative support to the service team as needed
Background Profile
High school diploma or equivalent (Associate degree or related certification preferred).
Previous experience in a customer service or administrative role, preferably within the automotive industry.
Knowledge of automotive services and basic vehicle components is a plus.
Proficiency in computer systems, including Microsoft Office and automotive service software (e.g., Mitchell1, AutoServe1, or similar).
Strong organizational and multitasking skills with attention to detail.
Excellent communication and interpersonal skills.
Ability to handle a fast-paced environment and remain calm under pressure.
Clerical
Salary : $18 - $25
