What are the responsibilities and job description for the Telecom Support Technician position at Pro-Tech Staffing Services?
Job Description
Job Description
Duties and Responsibilities : Under moderate supervision, performs the following duties and responsibilities
- Answers the Technical Support hotline during assigned schedule; responds to customers’ issues over the phone and troubleshoots and / or researches technical issues through to resolution. Researches and resolves complex issues escalated by other staff members. Logs all calls into database with detailed information. Responsible for schematic level troubleshooting
- Reviews and replies to customers’ technical issues that are submitted directly to the technical Support department’s e-mail inbox.
- Provides on-site technical support at customer’s locations on installed products.
Education, Skills and Experience Requirements
Physical Requirements : This position requires long periods of sitting behind a desk, telephone work and performing tasks on a computer. Additional physical requirements include standing, bending, hand dexterity, and light lifting of up to 50 lbs. Position may also require travel on a domestic or international basis to meet customer needs.
Company Description
A century of doing business has taught us a lot. The most important thing we’ve learned? True company success starts from the inside out. Our commitment to our clients stems from our dedication to our employees, and we’re proud to create an inclusive and ever-evolving work environment that encourages both professional and personal growth.
Company Description
A century of doing business has taught us a lot. The most important thing we’ve learned? True company success starts from the inside out. Our commitment to our clients stems from our dedication to our employees, and we’re proud to create an inclusive and ever-evolving work environment that encourages both professional and personal growth.