What are the responsibilities and job description for the Cabinet Field Service and Operations Technician position at Pro-Tops?
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Training & development
- Vision insurance
Position Summary
We are looking for a versatile and hands-on Field Service & Operations Technician to assist with cabinet repairs, builder relations, deliveries, and shop support. This role is critical in ensuring high-quality service, maintaining strong builder relationships, and improving operational efficiency. The ideal candidate should have experience in cabinetry, problem-solving skills, and the ability to adapt to different tasks as needed.
About Pro-Tops Inc:
Pro-Tops is a fast-growing national wholesale distributor of kitchen & bath renovation products and materials. PRO-TOPS is the foremost kitchen countertops fabricator in the Charlotte, NC, region.
Our Mission- We create extraordinary living spaces through high-quality products and services for every customer we encounter.
Our Core values are the backbone of our business and guide our hiring process: We S.T.R.I.D.E - with our core values: Service, Transparency, Respect, Inspiration, Dedication, and Excellence.
Performance Objectives
Field Service & Builder Relations
- Perform on-site cabinet repairs and touch-ups to resolve issues quickly.
- Meet with builders to discuss installation quality, address concerns, and identify areas for improvement.
- Provide feedback to the team on recurring issues and suggest ways to enhance installation quality.
Delivery & Warehouse Support
- Assist with cabinet deliveries to ensure materials arrive safely and correctly.
- Verify deliveries against job requirements and report any discrepancies.
- Help unload and organize materials on-site or at the warehouse when needed
Shop & Operations Assistance
- Support the shop team with cabinet assembly, modifications, or touch-ups as required.
- Assist in keeping the shop and warehouse areas clean and organized.
- Work with the team to ensure all tools and materials are ready for upcoming jobs.
Key Competencies
- Experience in cabinet installation, carpentry, or woodworking
- Strong problem-solving skills and ability to work independently.
- Good communication and customer service skills for builder interactions.
- Ability to lift and move heavy materials as needed.
- Basic knowledge of tools and materials used in cabinet work.
Education and Experience
- High School Diploma or GED (required)
- Vocational Training or Certification (preferred but not required), such as: Cabinetmaking, Carpentry, Construction Technology; Osha Safety training (a plus)
Physical Requirements/Qualifications:
- Valid driver’s license and ability to travel to different job sites.
- Frequently lift and carry up to 50 lbs (sometimes more)
- Long periods of standing, walking, and bending
- May need to use ladders or stairs
- Comfortable using hand and power tools
- Work is done in various locations—construction sites, warehouses, and customer homes—sometimes in hot or cold weather
COMMITMENT TO DIVERSITY
As an equal-opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Pro-Tops recognizes that being reflective of your community is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion in all forms within our company and across interactions with clients, candidates, and partners.
Salary : $17 - $23
