What are the responsibilities and job description for the Service Center Representative. position at PRO TRANS INTERNATIONAL?
SUMMARY
This position coordinates the movement of customer's materials from suppliers through our Service Center Network.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Coordinates, schedules, and dispatches of all service requirements from local pickups through deliveries. Must be direct liaison between dock operations and local delivery.
- Responsible for developing, tracking, data input, and reporting of key performance measures.
- Responsible for inter-company and intra-company communication.
- Coordinates trailer loads.
- Actively identifies and pursues innovative logistics approaches and makes recommendations based on analysis or factual information.
- Consistently provides exceptional customer service to multiple customers based upon process analysis.
- Utilizes computer techniques for analysis, simulation or information systems and documentation.
- Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
- Perform dock checks as assigned.
- Work as material handler when required
- Warehouses and stores inbound and outbound cargo awaiting processing and/or onward movement. Stacks or assembles materials into bundles and bands bundles together as direct per work instructions.
- Lifts heavy objects by hand or with power hoist, and cleans work area, machines, and equipment. Conducts safety and equipment checks daily.
- Operates machinery such as banding, taping, and sealing.
- Follows all safety procedures. Actively works to improve individual and center safety record.
- Actively works for continuous quality improvement.
- Identifies and implements continual improvement initiatives to enhance the performance of the position, team, and company.
SUPERVISORY RESPONSIBILITIES
This job may require supervision of loading activities (varies by center).
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's Degree from a four-year college or university preferred; or one to two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of manager, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS AND ABILITIES
To perform this job successfully, an individual should have knowledge of database software; internet software; inventory software; order processing systems; spreadsheet software and word processing software.
Bilingual English/Spanish is preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to type, handle, or feel and is required to talk. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand or walk. The employee may occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. Employees must be able to hear in order to perform their essential job functions.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
