Customer Service Specialist

Pro Tree

Shakopee, MN

Position Overview

Pro Tree is seeking a Customer Experience Representative to join our team! This opportunity has opened due to an internal promotion-a reflection of our commitment to career growth and development. As a family-owned and rapidly growing tree care company, we are proud to deliver five-star customer service paired with industry-leading tree care solutions.

This role is integral to the success of our daily operations. The ideal candidate will bring strong communication skills, attention to detail, and a passion for providing an exceptional client experience. The most important part of this role is communicating with clients! A successful candidate in this role will have an approachable and outgoing personality, strong customer service and communication skills, excellent attention to detail, and be interested in growing their career with us. If we just described you, let's talk!

Key Responsibilities

• Be a great teammate to everyone at Pro-Tree. Work daily in a way that accomplishes Pro Tree's mission in accordance with the values.
• Communicate with customers in a way that represents Pro Tree well.
• Answer all incoming calls, assist with inquiries, and direct to appropriate parties
• Monitor and answer all incoming emails and subsequent duties
• Monitor and answer all incoming texts and subsequent duties
• Manage schedules for sales arborists, book consultations with customers, and handle new client intake
• Independently create, organize, and maintain documents and spreadsheets
• Help maintain a clean and organized office environment
• Provide help to other employees on various projects when needed

Required Qualifications

• Strong verbal and written communication skills
• Proven ability to manage administrative tasks and handle customer service interactions with professionalism
• Experience with data entry, document organization, and spreadsheet management
• Ability to work independently and manage time effectively
• Proficiency in general office software (Google Workspace or Microsoft Office)
• Positive attitude, reliability, and willingness to learn and grow with the company

Preferred Qualifications

• One or more years of experience in a customer service or administrative role
• Scheduling experience, ideally in a field service or home services environment
• Experience using CRM or customer database systems
• Exposure or interest in the arboriculture or tree care industry
• Interest in marketing and communications
• Post-secondary education (not required but a plus)

Compensation & Benefits

Earning Potential: $21-$27 per hour

Benefits Package: Includes Simple IRA with company match, health insurance, paid holidays, PTO, and flexible scheduling.

Growth Opportunities: We invest in your professional development and provide clear pathways for career advancement.

Why Join Pro Tree?

At Pro Tree, we believe in long-term relationships both with our clients and our team. We're known for our commitment to safety, precision, and client satisfaction, and we take pride in delivering high quality work with professionalism and clear communication. This is more than just a job; it's an opportunity to be part of a supportive, growth minded team where you can make a real impact every day.