What are the responsibilities and job description for the Network/PC Technician position at ProBleu Inc.?
ProBleu, Inc., a leader in IT Services & Support, is accepting applications for a full time position requiring experience with PC/network hardware and software configuration, maintenance, network troubleshooting, and issue resolution. Must be able to resolve technical issues and support customers by telephone. Must be thorough, detail-oriented, and flexible to assist with a variety of technical tasks, questions, and projects. Must be proficient with installation, setup, and configuration of desktop/laptop hardware and software, Microsoft Windows, Microsoft Office, and other common applications, printers, peripherals, and networking.
In this role, you will provide quality customer service with technical expertise while at clients’ sites as well as via telephone, email, instant messaging, and remote access. Position requires strong customer interaction skills and the ability to work both independently and within a team environment.
Essential Job Functions:
Requirements:
- CompTIA A and Network certifications are required, but may be obtained within 6 months of employment paid by ProBleu.
- Valid Driver’s License will be required.
- Troubleshoot and diagnose laptops and desktops
- Can easily toggle between working independently and with others
- Ability to work on-site at our Bloomington/Evansville office or remotely from home
- Troubleshoot and repair Windows and Mac desktops and custom applications
- Keen critical thinking skills and problem solving abilities
- Ability to prioritize tasks and focus on the vital few instead of the trivial many
- Support customers primarily off-site with occasional on-site assistance to senior technicians.
- Documentation and time management expertise a must
- Strong Communication skills
- Strong commitment to Customer Service
- Ability to work outside of normal office hours as needed or required by client projects
- Eagerly willing to tackle unfamiliar problems and research “best practice” solutions
- Innate sense of urgency to complete projects quickly yet thoroughly
- Excellent verbal and written communication skills and demonstrated ability to “think on your feet”
- Strong interpersonal and organizational skills
- Demonstrated ability to manage deadlines
Preferred Requirements:
- IT degree or equivalent experience in the field
- Experience troubleshooting Windows 7/8/10/ MAC
- Experience troubleshooting desktops & laptops
- MCSE, CCNA or equivalent certifications and/or experience in a related field is a plus.
- May be required to lift equipment weighing up to 75 pounds
- Percentage of travel 20%