What are the responsibilities and job description for the Sales Manager position at Procaccianti Companies?
The Sales Manager is responsible for representing the company to customers, the public, government, and other external sources. Responsible for the development and performance of all sales activities in assigned market. Listen to customer needs, analyze this information and create tailored proposals. Negotiate and close sales while meeting / exceeding sales targets. Impress customers with tailored proposals, quality and timely service in a pleasant and friendly manner. Work with management throughout the hotel and the Company. Comply with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.Representative of the Company - As the representative of the Company and hotel, professionallyapproach and communicate with current and prospective customers. Knowledgeable on market,positioning of hotel, amenities and brand. Understand booking patterns, trends, high demandtimes, and events in the market. Convey a strong belief in the hotel and confidently discuss hotelfeatures, services and advantages.Research, Identification & Sales Development - Research and understand demand generators,new business sources, the internet as a prospecting tool, community involvement and networking.Research competing hotels and identify sales strategies. Understand and use industry reports likeStar Reports, etc. Develop effective sales strategies to counter the competition. Develop valuablebusiness relationships that result in additional sales and new customers. Research each customer'sbusiness, hospitality needs, identify who to talk to and how to get sales closed. Monitor customerpreferences to determine focus of sales efforts. Research and identify new business opportunitiesfor the hotel including reaching out to event planners and staying abreast of local events.Represent the Company at trade association meetings to promote hotel.Proactive and Creative Sales - Exercise creativity, discretion and independent judgment indetermining how to assemble an event to suit each customer's taste. Give full attention to whatcustomers are saying, taking time to understand the points being made and asking questions asappropriate. Conduct site visits and prepare original, creative proposals tailored to address theneeds of and to impress the customer. Develop solutions to any cost concerns and resolve anychallenges or problems. Aggressively pursue all appropriate opportunities for customersolicitation and relationship building. Aggressively engage in creative networking, uncoveringand cold calling prospective clients to generate activity for future business.Negotiate and Close Sales - Influence and convince customers to select the hotel for theirhospitality needs. Negotiate terms and reconcile differences. Develop contingency plans and actpromptly and effectively when closing problems arise. Recognize customers for loyalty and / or accept feedback. Identify and secure business to fit the yield strategy. Sell to fill need dates. Sell and upsell hotel services to meet / exceed sales and financial objectives. Capture all profitable business. Attain / exceed sales goals and profitability. Directly responsible for achieving production numbers established by booking goals and outside sales activities. Communicate sales activities with peers and superiors.Account Management - Develop and maintain constructive and cooperative working relationships with customers and others in the course of their event planning. After securing business, deliver a high level of customer service with key decision makers, solve customer problems, meet commitments, seek customer input and anticipate customer needs. As appropriate, meet the customer at the event, ensure proper event set-up and customer satisfaction. Take initiative to solve any problems by liaison with other hotel managers.Administration - Responsible for compilation of required sales reports and reporting process. Maintain accurate and up-to-date records of all sales and transactions. Complete all required and requested reporting in a timely and accurate manner. Provide management with accurate information and comply with corporate policies and procedures as well as government laws and regulations. Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.Education and Experience : A four-year college degree in hospitality management, marketing, business or related degree or equivalent experience. Two or more years of sales related experience. Familiarity with hospitality industry practices preferred. Ability to travel locally and overnight.Skills and Abilities : Possess knowledge of hospitality, business and basic accounting principles and practices. Effective listening, verbal, written, negotiation and closing skills. Ability to assess customer needs, understand market dynamics and prepare presentations / proposals tailored for individual customers. Ability to meet / exceed expectations for prospecting calls, appointments, presentations, proposals and closes. Ability to achieve customer satisfaction. Strong professionalism, diplomacy, selling skills and work habits. Ability to remain positive, resourceful and improvise while working in a fast-paced environment, sometimes under pressure. Organizational skills that result in accurate, timely and thorough work. Ability to compile facts and figures, analyze information and arrive at logical conclusions and sound business decisions. Knowledge of and ability to operate a computer, calculator, phone and other office equipment. Must satisfy and comply with the legal requirements for employment within the jurisdiction.Working Conditions & Physical Effort : Work is normally performed in an interior environment. Significant local travel for outside sales calls; may require some travel outside local area. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and / or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The work involves some exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and / or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. The job requires close vision with or without corrective lenses. This position is required to operate a motor vehicle.Benefits : Benefits for Full Time employees may include : Health, Dental and Vision InsurancesDisability InsurancesSupplemental Life InsurancesIdentity Theft ProtectionFlexible Spending Accounts401(k) Retirement Plan Paid Time Off, Vacation and HolidaysEmployee Assistance ProgramAMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!
- Benefits vary by location
- EEO / VET / DISABLED
