What are the responsibilities and job description for the IN HOUSE TECHNICAL SUPPORT TECHNICIAN position at Process Insights Inc?
Job Description
Job Description
In-House Service Technician – Job Description
Process Insights Inc. (PI) is a fast growing, innovative company, focused on differentiated solutions and technologies used in chemical, petrochemical, semiconductor, pharmaceutical and other continuous process industries. PI is a premier manufacturer of high-precision process analytical instrumentation used for gas and liquid measurement, and analysis of complex compounds. Our products provide mission-critical solutions across a diverse range of end-markets worldwide; ensuring safe operation, reduced disruptions, downtime, and lost productivity; all while managing increasing regulatory complexity and cost in industrial processes. PI Brands include Alpha Omega Instruments, ATOM Instrument, COSA Xentaur, Extrel CMS, LAR Process Analyzers & Hygrocontrol, MBW Calibration, and Tiger Optics. Our global portfolio of trusted brands is known for their consistency, reliability, and exceptional services that add value to our end-user’s applications and processes.
We currently have an opening for an In-House Service Technician at our business unit in Horsham, PA. This role reports to the Service Manager and will be based onsite in the Horsham facility.
The In-House Service Technician is a key position that is recognized as a critical function for business success. The ideal candidate for this position will have proven ability to perform duties related to diagnosing troubleshooting, repair, modification, service / preventative maintenance and installation of parts and assemblies.
Duties and Responsibilitie s :
- Provide prompt and quality evaluation, repair and calibration services for all products as received from incoming customer RMA returns.
- Detail-oriented, organized and document all service and repair activities to record accurate service records and generate quotes to customer.
- Maintain and update weekly WIP and service summary.
- Assemble, test, and repair components, assemblies and systems using test equipment
- Work with quality and engineering department to report non-conforming parts / assemblies
- Provide technical assistance to customers (internal and external), as required.
- Follow written, verbal and demonstrated steps and instructions. Interpret schematics and SOPs to determine methods and sequence of troubleshooting and assembly operations.
- Clean and maintain work area to 5S requirements.
- Establish and maintain interpersonal relationships by developing constructive and cooperative working relationships with others and maintaining them over time.
- Effective use of our ERP system for tracking equipment movement, inventory transactions, report running, note taking, etc.
- Applies equal amounts of skills and dedication to all other duties as assigned.
- Perform physical activities that require considerable use of your arms and legs, and moving your whole body, such as lifting, balancing, walking, stooping, and handling of materials.
Qualifying Attributes and Skills :
Process Insights is an equal opportunity employer with a generous compensation plan :
