What are the responsibilities and job description for the IT Support Specialist position at Procession Systems?
Job Description
OVERVIEW :
Troubleshoot and solve technical problems in both Linux and Windows environments via phone, email, chat and ticketing systems (JIRA / Confluence.) You will support daily IT operational activities as well as a variety of specific research projects / needs.
Required Skills
REQUIRED QUALIFICATIONS :
- Hands-on experience with Linux and / or Windows
- Hands-on experience with Active Directory
- Experience providing systems and application support for large networks, including hardware and software support, creating and maintaining Active Directory and unix accounts, and resolving tickets in a timely manner
- Excellent oral and written communication skills with a keen sense of customer service.
- Knowledge of TCP / IP protocols; understanding, analyzing, troubleshooting
- Ability to quickly learn and shift in step with the latest virtualization and networking technologies
- Six (6) years of experience in application prototype development and a Bachelor’s Degree from an accredited college or university in Computer Science or a related discipline, or a Master's Degree with four (4) years experience, or a Ph.D with zero (0) years experience. In lieu of a Bachelors’ degree an additional four (4) years experience is required for a total of 10 years.
CLEARANCE :
Desired Skills
DESIRED QUALIFICATIONS :
About Procession Systems
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